PRIVATE POLICY

Effective Date: February 18, 2026

About Us

Presence NEMT provides professional non-emergency medical transportation services to help clients safely get to appointments, treatments, and daily care needs. We are committed to protecting your privacy and securing your personal information. 

Information We Collect

We may collect:

• Contact Information: name, phone number, email, and pickup/drop-off addresses.

• Service & Health-Related Data: trip preferences, scheduling details, mobility needs, and other information necessary to provide safe transportation services.

• Communication Data: inquiries, messages, and SMS interaction details.

How We Use Your Information

We use your information to:

• Schedule and manage transportation services

• Send confirmations, updates, and reminders (including SMS)

• Respond to inquiries and provide support

• Improve our services

• Send promotional messages only if you opt in

SMS Terms (A2P-Compliant)

By providing your mobile number, you consent to receive SMS messages from Presence NEMT for service notifications, confirmations, reminders, and (if opted in) promotions.

• Message frequency: may vary

• Message & data rates: may apply

• Opt-out: Reply STOP anytime

• Help: Reply HELP or contact us at [Insert Email/Phone]

No mobile information will be shared or sold with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use reasonable safeguards to protect your information, though no system is completely secure.

Information Sharing

We do not sell personal information. Data may be shared only with trusted service providers or when required by law.

Your Rights

You may request access, correction, deletion of your data, or opt out of SMS communications at any time.

Updates to This Policy

This Privacy Policy may be updated periodically with changes posted and an updated effective date.

Contact Us

PRESENCE NON-EMERGENCY MEDICAL TRANSPORTATION LLC