For Assisted Living & Memory Care
Transportation That Fits Into Resident Life, Not Around It
A nurse-owned NEMT partner for assisted living, independent living and memory care communities across DFW — dementia-aware driver conduct, familiar faces on recurring trips, escort support and direct coordination with your staff and families.
Straight Answers
Can a resident with dementia travel without staff along?
Yes. Drivers are briefed ahead of time on any specific approach your staff recommends and take an unhurried, familiar-feeling approach to pickup, though a family member or requested escort can also ride along.
Can someone wait with a resident through the appointment?
Yes. A companion, CNA, MA, or Nurse escort can be arranged in advance to stay with a resident through the appointment and the waiting room.
How are recurring community trips handled?
Standing weekly or monthly schedules are set up once with your community for a resident's recurring appointments, rather than requested trip by trip.
Transportation That Respects a Resident's Routine
Assisted living, independent living and memory care communities aren't trying to move a resident from point A to point B as fast as possible — they're trying to get someone to a medical appointment without unraveling the rest of their day. Presence NEMT is a nurse-owned, locally dispatched NEMT provider that works directly with your activities, nursing and front desk staff so a resident's trip fits into their routine rather than disrupting it.
We know your staff is balancing a resident's dignity, a family's expectations and a real schedule at the same time. Our role is to be the predictable part of that equation — a driver who shows up on time, communicates clearly with your team, and treats the resident the way your own staff would.
Cognitive-Impairment-Aware Driver Conduct
A resident with dementia or other cognitive impairment doesn't need to be rushed, corrected, or handled like the appointment is more important than they are. Drivers are briefed on any specific approach your staff recommends — how to greet a particular resident, what tends to cause agitation, what helps someone stay calm during a ride — and we ask for that guidance ahead of time rather than improvising on pickup day.
An unhurried, familiar-feeling handoff matters more for memory care than almost anything else about the trip. If a resident does better hearing the same explanation each time, or needs a few extra minutes before getting in the vehicle, that's built into the pickup rather than treated as a delay.
Familiar Faces on Recurring Trips
For residents with a standing schedule — a monthly physician visit, recurring therapy, or a periodic specialist follow-up — a driver who has been there before is worth more than one who's simply on time. While we can't guarantee the identical driver every trip, we do try to keep continuity on recurring resident schedules where possible, because residents and staff both notice when a face is familiar.
Standing schedules are set up once with your community rather than requested trip by trip, which also gives your activities and nursing staff a predictable pattern to plan around.
Coordinating With Community Staff and Families
Trips typically get arranged by community staff on a resident's behalf, sometimes with a family member wanting to be kept informed even though they're not present. We coordinate pickup timing directly with whoever on your team is managing the resident that day, and we can update a family member by phone or text about pickup and arrival when they've asked to be kept in the loop.
If a family member wants to accompany a resident, or requests a companion or escort instead because they can't be there themselves, either can usually be arranged — just let us know when the trip is scheduled.
Escort and Waiting Support
Not every resident should go to an appointment alone, and not every community has staff available to send along. A companion, CNA, MA, or Nurse escort can be arranged in advance for residents who need supervision, help communicating with a provider, or just someone with them in the waiting room.
For appointments that run short, the driver can typically wait and bring the resident straight back to your community. For longer visits, we can schedule a separate return pickup instead — tell us which makes more sense for the specific appointment.
Mobility Support Across Your Resident Population
- Ambulatory residents who walk independently or with standby assistance
- Residents using a walker, cane or rollator
- Manual and power wheelchair users, with a ramp or lift and proper securement
- Bariatric residents requiring appropriately capable vehicles
- Residents needing a reclined, supported position via our BRODA or Traversa transport chairs, used as a positioning-support alternative to a standard seat
Avoiding Disruption to Community Life
A resident heading out for a medical appointment shouldn't turn into a spectacle in the lobby or dining room. We work with your staff on discreet pickup timing and location within your community, and we keep the process low-key so it doesn't draw more attention than a resident wants, especially for memory care residents who can be unsettled by unfamiliar activity around them.
If your community coordinates transportation for multiple residents or wants to set up a standing account across your community or across a group of communities, our partnership inquiry process is the place to start that conversation.
Frequently Asked Questions
- Is this an emergency ambulance service?
- No. Presence NEMT provides non-emergency medical transportation only — no emergency response, no medical intervention, monitoring or oxygen management en route. If someone is having a medical emergency, call 911.
- Can your drivers handle a resident with dementia who gets anxious around strangers?
- Yes. Drivers are briefed ahead of time on any specific approach your staff recommends, and we take an unhurried, familiar-feeling approach to pickups for memory care residents.
- Will the same driver come for a resident's recurring appointments?
- We try to keep continuity on standing resident schedules where possible, since familiarity matters for both residents and staff, though we can't guarantee the same driver every time.
- How do you coordinate pickup timing with our staff?
- We coordinate directly with whoever on your team is managing the resident that day, and confirm pickup and arrival back to your community.
- Can a family member be kept updated even if they're not at the community?
- Yes. We can update a family member by phone or text about pickup and arrival when they've asked to be kept informed.
- Do you offer an escort for residents who shouldn't go to an appointment alone?
- Yes, a companion, CNA, MA, or Nurse escort can be arranged in advance for residents who need supervision or extra support during the trip.
- What if a resident needs a wheelchair or a more supported, reclined position?
- We accommodate manual and power wheelchairs, and offer BRODA and Traversa transport chairs for residents who need a reclined, supported position rather than a standard wheelchair seat.
- Can we set up a standing schedule instead of booking each trip separately?
- Yes. Standing weekly or monthly schedules are common for recurring appointments and are set up once with your community.
Coordinate Transportation for a Resident
Call dispatch for an immediate need, or start a partnership inquiry to set up standing schedules across your community.