For Healthcare Professionals
Arrange Transportation for a Patient
A nurse-owned NEMT partner for case managers, discharge planners, social workers, home health agencies and facilities across Fort Worth, Dallas and DFW — including the wheelchair, bariatric and higher-support patients other providers turn down.
Straight Answers
What should a case manager send when requesting NEMT?
The patient's name and a callback number, pickup and destination addresses, the appointment or discharge time, mobility level, whether it's a one-time or recurring trip, and how the trip will be billed.
Can Presence handle a standing schedule for a caseload?
Yes. Recurring patients — dialysis, infusion, therapy — can be set up on a standing schedule once instead of rebooked call by call, which reduces the coordination load on your team.
Who does dispatch coordinate with on discharge day?
The requesting case manager, discharge planner or unit staff member, with pickup and arrival confirmed back to that same contact so the discharge can be documented as complete.
One Call Covers Ambulatory, Wheelchair, Bariatric and Higher-Support Patients
Presence NEMT works with case managers, discharge planners, social workers, hospital transfer centers, home health agencies, dialysis clinics, oncology centers, skilled nursing facilities, assisted living and memory care communities across Fort Worth, Dallas and the wider DFW area.
We are nurse-owned, with more than 40 years of combined healthcare experience behind the way we dispatch. That matters most on the patients other providers decline: bariatric passengers, BRODA and Traversa transport chair riders, and residents who need supervision during transport.
Arranging Transportation for a Patient
You can arrange a trip on a patient's behalf without collecting payment from them at the curb. Facilities can open an account so transportation is billed to the organization, and recurring treatment schedules can be set up once instead of booked call by call.
- Same-day and next-day discharge requests
- Scheduled and recurring treatment transportation (dialysis, infusion, therapy)
- Facility-to-facility transfers across levels of care
- Standing weekly or monthly schedules with consistent pickup windows
- Pickup and arrival confirmation back to the unit or coordinator
- 24/7 local dispatch, answered by people who know DFW geography
Patient Populations We Support
Presence provides non-emergency transportation. Patients who require active medical intervention en route should be transported by ambulance.
- Geriatric and frail elderly patients, including memory care residents
- Wheelchair and power wheelchair users
- Bariatric patients requiring appropriate equipment and weight capacity
- Patients who need BRODA / Traversa positioning support rather than a standard seat
- Dialysis patients on recurring schedules
- Oncology, chemotherapy and infusion patients
- Post-surgical and rehabilitation patients
- Patients requiring a CNA, MA, or Nurse escort during transport
Reliability, Documentation and Compliance
We are a nurse-owned NEMT company, HIPAA-conscious in how we communicate patient information, and ADA-accommodating across our fleet. Drivers are professionally trained and healthcare-informed rather than gig-hired.
Where a facility needs trip documentation, confirmation of completed transports or a named point of contact for escalation, we set that up as part of onboarding rather than as an exception.
Reducing Missed Appointments and Discharge Delays
Missed appointments and late discharges are usually transportation problems wearing a clinical costume. A patient who cannot get to dialysis ends up in the emergency department; a discharge that waits on a ride occupies a bed another admission needs.
Our Transitional Care Management program exists for exactly that window — the 30 days after discharge, when a missed follow-up visit is the difference between recovery at home and a readmission.
When Standard Transportation Isn't Enough
Some patients need more support than transportation alone. Presence can help coordinate optional non-clinical accompaniment or appropriately qualified clinical escorts, including CNA, MA, or Nurse support, based on the patient's needs and availability.
- Vulnerable older adults traveling without family
- Complex discharge situations
- Patients requiring additional supervision or support
- Appointments where family cannot accompany the patient
- Patients requiring additional assistance throughout the outing
Optional and available upon request for an additional fee, based on the level of support requested and availability.
Frequently Asked Questions
- Can a case manager schedule transportation on behalf of a patient?
- Yes. Case managers, discharge planners, social workers and unit staff arrange trips directly with dispatch, and facility accounts let transportation be billed to the organization rather than collected from the patient.
- Do you accept same-day discharge requests?
- Yes. Same-day discharge transportation is routine. Call dispatch with the hospital, unit and mobility needs and we will confirm a pickup window.
- Do you transport bariatric patients?
- Yes. We provide bariatric transportation with appropriate equipment and weight capacity, and we also offer BRODA and Traversa transport chairs for patients needing greater positioning support.
- Can you handle standing recurring schedules for dialysis or infusion patients?
- Yes. Recurring schedules are set up once with consistent pickup times, which is more reliable for the patient and less work for your team.
- Are nurse or CNA escorts available during transport?
- Yes. CNA, MA, or Nurse escorts can be requested when a patient needs supervision during the trip.
- How does a facility set up an account with Presence NEMT?
- Call or text dispatch, or submit the contact form, and we will walk your team through onboarding, billing setup, escalation contacts and how trips are requested and confirmed.
Arrange Transportation for a Patient
Dispatch is local and available 24/7. Call or text with the patient's mobility needs, pickup point and destination.