Medical Transportation
Need Medical Transportation in Dallas-Fort Worth?
Presence NEMT provides non-emergency medical transportation across Fort Worth, Dallas and the surrounding DFW area — wheelchair-accessible vehicles, healthcare-informed drivers, and 24/7 local dispatch for families and healthcare organizations alike.
What Medical Transportation Means
"Medical transportation" covers a wide range of trips: a ride to a routine doctor visit, a wheelchair van to a dialysis clinic three times a week, a same-day discharge home from the hospital, or a longer trip to a specialist outside DFW. Presence NEMT provides non-emergency medical transportation (NEMT) — scheduled, professionally driven patient transportation for people who cannot drive themselves or cannot safely take a standard car service, and whose situation is not a medical emergency.
That last distinction matters. NEMT is not an ambulance and it is not staffed by paramedics. If someone needs emergency medical care en route, active monitoring, or clinical intervention during the trip, the right call is 911 or an ambulance transport service. NEMT is for patients who are medically stable to travel but need a wheelchair-accessible vehicle, mobility assistance, or simply a dependable driver for a healthcare-related trip.
The Kinds of Trips We Serve
Whatever term brought you here — medical transport services, patient transportation, medical rides, or NEMT — the underlying need is usually the same: a reliable, wheelchair-capable, healthcare-informed ride for someone who cannot manage the trip alone or through a standard rideshare app.
- Primary care, specialist and follow-up appointments
- Recurring dialysis, infusion and chemotherapy schedules
- Hospital discharge home or to a rehab, skilled nursing or assisted living destination
- Pre-op and post-op visits and outpatient surgery centers
- Physical, occupational and speech therapy sessions
- Imaging, lab work and diagnostic testing appointments
- Airport and long-distance trips for patients who need an accessible vehicle
- Wheelchair, power chair and bariatric transportation for daily errands or appointments
How Scheduling Works
Call or text dispatch with the pickup address, destination, appointment time and any mobility needs (wheelchair, walker, oxygen, bariatric equipment). Recurring trips — dialysis, infusion, therapy — are usually set up once as a standing schedule with a consistent pickup window rather than booked call by call.
For one-time appointments, a day or two of notice is ideal, though we do our best to accommodate shorter notice depending on availability. Same-day hospital discharge requests are common and are handled as a priority.
- Pickup address and destination, including building or entrance if it's a large campus
- Appointment time and whether you need a wait-and-return or a separate scheduled pickup
- Mobility equipment: wheelchair, power chair, walker, oxygen, bariatric needs
- Whether a family member or aide is riding along
For Families
If you're arranging a ride for a parent, spouse or family member who no longer drives or can't manage a standard car by themselves, dispatch will walk you through what to have ready and confirm pickup and drop-off. Drivers assist door-through-door, not just curb-to-curb.
For Healthcare Organizations
Case managers, discharge planners, social workers, home health agencies, skilled nursing facilities and physician offices across DFW work with us to arrange transportation on a patient's behalf, often with the trip billed to the facility instead of collected from the patient at the curb. Facility accounts, standing schedules and same-day discharge coordination are available.
Service Area
We serve Fort Worth, Haslet, Keller, Southlake, Westlake, Colleyville, Grapevine, Roanoke, Watauga, North Richland Hills, Arlington, Dallas and the surrounding DFW communities, with local dispatch available 24/7.
Frequently Asked Questions
- Is NEMT the same as an ambulance?
- No. Non-emergency medical transportation (NEMT) is for patients who are medically stable to travel but need a wheelchair-accessible vehicle or mobility assistance. If a patient needs emergency care, active monitoring or clinical intervention during the trip, call 911 or arrange an ambulance instead.
- What is the difference between medical transportation and a regular taxi or rideshare?
- Medical transportation vehicles are typically wheelchair or stretcher accessible, drivers are trained to assist with mobility equipment and door-through-door help, and scheduling can account for appointment timing, wait-and-return trips and recurring treatment schedules — things a standard rideshare pickup isn't built around.
- How far in advance do I need to book?
- A day or two of notice is ideal for one-time appointments. Recurring trips like dialysis or infusion are best set up once as a standing schedule. Same-day hospital discharge requests are common and handled as a priority.
- Do you serve wheelchair and bariatric passengers?
- Yes. Our vehicles are wheelchair and power-chair accessible, and we provide bariatric transportation with appropriate equipment and weight capacity.
- Can a hospital or facility arrange transportation for a patient?
- Yes. Case managers, discharge planners and facility staff can arrange trips directly with dispatch, and facility accounts allow transportation to be billed to the organization.
- What information do I need to schedule a ride?
- Pickup address, destination, appointment time, and any mobility needs. Let dispatch know if you need a wait-and-return trip or a separate pickup time.
- Do you provide long-distance medical transportation?
- Yes, for trips beyond the immediate DFW area. Call dispatch with the details and we'll confirm availability and pricing.
- What areas do you serve?
- Fort Worth, Haslet, Keller, Southlake, Westlake, Colleyville, Grapevine, Roanoke, Watauga, North Richland Hills, Arlington, Dallas and the surrounding DFW area.
Ready to Schedule Medical Transportation?
Call or text dispatch with the pickup, destination and mobility needs, or arrange transportation on behalf of a patient.