Wheelchair Transportation
Wheelchair Transportation in Dallas-Fort Worth
Wheelchair-accessible medical transportation for appointments, treatment, hospital discharge and accessible airport travel across Fort Worth, Dallas and the surrounding DFW communities. Ramp and lift equipped vans, properly secured chairs, and drivers who take the time to do it right.
Straight Answers
What is wheelchair NEMT?
Wheelchair NEMT is non-emergency medical transportation in a ramp or lift equipped vehicle that lets a passenger stay in their own wheelchair, secured with a four-point tie-down and a separate occupant belt, for scheduled trips like appointments, treatment and hospital discharge.
Can NEMT transport a power wheelchair?
Yes. Power wheelchairs and heavier mobility chairs are transported routinely, but tell dispatch the chair type and approximate weight when you book so a vehicle with the right ramp rating and interior space is assigned.
Does the passenger have to transfer out of their wheelchair?
No. Passengers ride in their own wheelchair whenever it can be safely loaded and secured in the vehicle; a transfer to a different chair is only needed if the passenger's chair cannot be safely secured for travel.
What does dispatch need to book a wheelchair ride?
Dispatch needs the pickup and destination addresses, the appointment time, the chair type (manual, power or bariatric), whether door-through-door help or stairs are involved, and whether the trip is one-time or a recurring schedule.
Wheelchair-Accessible Vehicles, Trained Securement, Unhurried Loading
Presence NEMT provides wheelchair transportation throughout Fort Worth, Haslet, Keller, Southlake, Colleyville, Grapevine, North Richland Hills, Dallas and the wider Dallas-Fort Worth area. Passengers ride in their own chair when they prefer, loaded by ramp or lift and secured with a four-point restraint system plus a separate occupant belt.
The difference between a good wheelchair ride and a bad one is usually the ten minutes on either end. Our drivers are trained on securement, threshold ramps, tight residential driveways and clinic loading zones, and they are not measured on how fast they turn a trip.
Chair Types and Higher-Support Options
If you are unsure which option fits, describe the chair and the passenger's transfer ability when you call and we will tell you what we would send.
- Standard manual wheelchairs
- Power wheelchairs and heavier mobility chairs
- Bariatric wheelchair transportation with appropriate equipment and weight capacity
- BRODA and Traversa transport chairs for positioning and comfort support
- Traversa stretcher-alternative transport for riders who cannot tolerate seated travel well
- Ambulatory passengers traveling with a walker, cane or rollator
Where We Take Wheelchair Passengers
- Doctor and specialist appointments
- Hospital admissions, procedures and wheelchair discharge transportation home
- Dialysis centers on a recurring schedule
- Oncology, chemotherapy and infusion centers
- Outpatient rehabilitation, physical therapy and occupational therapy
- Surgery centers and imaging facilities
- Transfers between hospital, skilled nursing, rehabilitation, assisted living and memory care
- DFW International Airport and Dallas Love Field for accessible airport travel
Searching for a Wheelchair Taxi or Accessible Ride?
People look for this service under a lot of names — wheelchair taxi, accessible taxi, wheelchair cab, handicap taxi, wheelchair van service or simply an accessible ride. Presence NEMT is a non-emergency medical transportation provider rather than a traditional taxi company, so trips are scheduled and quoted in advance instead of hailed on demand.
If you are searching for a wheelchair taxi or accessible ride in Dallas-Fort Worth, Presence NEMT provides wheelchair-accessible non-emergency transportation for appointments, hospital discharge, senior transportation, airport transportation and other scheduled trips — usually the same need people are trying to solve when they search for a taxi.
Private Wheelchair Transportation for Families
Rideshare drivers are not equipped for a wheelchair, and a family sedan often cannot manage the transfer safely. Private wheelchair transportation gives you a confirmed pickup time, a driver who assists from the door, and a vehicle actually built for the chair.
Rides can be booked one at a time or set up as a repeating weekly schedule. Pricing depends on distance, mobility needs and timing, and we quote it before the trip so there are no surprises.
Wheelchair Transportation for Facilities and Care Teams
Skilled nursing facilities, assisted living and memory care communities, hospitals, dialysis clinics and home health agencies use Presence when a resident or patient needs accessible transportation and staff cannot transport them. Dispatch is local and available 24/7, and we confirm pickup and arrival so your team is not calling around for a status update.
Standard Wheelchair vs Power Wheelchair Transport Planning
Both chair types ride in our ramp or lift equipped vans, but a few details change what dispatch needs to know before the vehicle is assigned.
| Consideration | Manual wheelchair | Power wheelchair or scooter |
|---|---|---|
| Vehicle and ramp | Standard ramp-equipped van covers most manual chairs | May need a wider ramp or higher weight-rated lift depending on chair size |
| Weight and dimensions to tell dispatch | Helpful but rarely critical | Approximate weight and overall width, since power chairs and scooters are heavier and larger |
| Securement | Four-point tie-down plus a separate occupant belt | Same four-point tie-down system, sized to the chair's frame |
| Battery or joystick handling | Not applicable | Let dispatch know the chair is powered; drivers are trained to load and secure it without disturbing the controls |
| What to confirm before the trip | Chair type and any door-through-door assistance needed | Chair type, approximate weight, and whether the chair is foldable or needs full ramp clearance |
Need More Support Than the Ride Alone?
Wheelchair transportation with Presence includes trained securement, door-through-door assistance and a driver who does not rush the passenger. Some riders and families want more than that — someone who stays with the passenger once they arrive.
Optional companion and clinical escort support can be added to any wheelchair trip. This is never required for wheelchair service; it is simply available for passengers who would benefit from having someone with them during the appointment as well as the ride.
Optional and available upon request for an additional fee, based on the level of support requested and availability.
Frequently Asked Questions
- Can the passenger stay in their own wheelchair for the whole trip?
- Yes. Our vans are ramp or lift equipped, and the chair is secured with a four-point tie-down system while the passenger wears a separate occupant restraint.
- Do you transport power wheelchairs and bariatric chairs?
- Yes. Tell us the chair type and approximate weight when you book so we assign a vehicle with the right ramp rating and interior space.
- Can you pick someone up in a wheelchair when they are discharged from the hospital?
- Yes. Wheelchair discharge transportation is one of our core services, including same-day requests when a bed needs to be cleared.
- Is wheelchair transportation available for recurring appointments?
- Yes. Dialysis, infusion and therapy schedules are commonly set up as standing recurring trips with consistent pickup times.
- Do you provide wheelchair transportation to DFW Airport?
- Yes, when service is available. See our wheelchair and senior airport transportation page for how airport trips are arranged.
- Which DFW cities do you cover for wheelchair rides?
- Fort Worth, North Fort Worth, Haslet, Keller, Southlake, Westlake, Colleyville, Grapevine, Roanoke, Watauga, North Richland Hills, Arlington, Dallas and surrounding communities.
- Do you offer a wheelchair taxi or accessible taxi service in Fort Worth?
- Presence NEMT is a medical transportation provider, not a taxi company, so rides are booked ahead rather than hailed. For most people searching for a wheelchair taxi in Fort Worth or DFW, our wheelchair-accessible transportation covers the same trips — appointments, discharge, treatment and airport travel.
- Is this the same as handicapped transportation or disabled transportation?
- Yes. Those older phrases describe what is now usually called wheelchair-accessible or accessible transportation, which is exactly what we provide in ramp and lift equipped vehicles.
Need a Wheelchair-Accessible Ride?
Call or text Presence NEMT and a local team member will help you arrange transportation. No health details are required upfront to get started.