How do I request non-emergency medical transportation for a patient or client?

Send the coordination form on this page with the pickup, destination, appointment time, mobility level and whether the trip repeats, or call or text local dispatch at (817) 900-6368. Presence NEMT confirms what it can cover before anything is scheduled.

Can I set up a recurring series rather than booking each visit?

Yes. Choose 'Recurring series' and describe the days, times and expected duration. Dispatch sets it up once as a standing series instead of visit-by-visit bookings.

Which mobility levels can Presence NEMT transport?

Ambulatory riders, manual and power wheelchair riders, bariatric riders with appropriately rated equipment, and riders who need BRODA Chair or Traversa reclined positioning support as a stretcher alternative.

Which areas does Presence NEMT serve?

Dallas-Fort Worth and approved surrounding areas, including Tarrant, Dallas and Wise counties — Fort Worth, Dallas, Arlington, Irving, Haslet, Keller, Southlake, Grapevine, Colleyville, North Richland Hills, Hurst, Bedford, Euless, Roanoke, Watauga and neighbouring communities.

For Professional Referral Sources • Dallas-Fort Worth

Coordinate a Ride

Send the trip details and our local Dallas-Fort Worth dispatch team will follow up to confirm what we can cover. Built for case managers, discharge planners, workers' compensation coordinators, facility staff and law-firm staff arranging transportation for someone else.

Presence NEMT dispatch coordinating non-emergency medical transportation in Dallas-Fort Worth

Professional Coordination Request

Send a Coordination Request

Send the trip details and our local dispatch team will follow up to confirm what we can cover. Submitting this form is a request, not a confirmed trip.

1. Who is requesting the ride

Your first name *

Your last name *

Organization *

Role / organization type *

Your phone *

Your email *

Preferred contact method (optional)

2. Rider details

Rider name *

Best number for the rider (optional)

Mobility / transportation type needed *

Escort or attendant (optional request)

A CNA, MA, or Nurse escort is a request, not an included part of the ride. It depends on the rider’s needs and staffing availability and is quoted separately.

3. Trip details

Pickup address or facility *

Include the unit or entrance if it matters.

Destination or facility *

Requested date *

Appointment / arrival time *

Trip type *

4. Organizational context (optional)

Reference, claim or case number

Coordinator, case manager or attorney reference

Billing or contact notes

Who should receive trip confirmation, and who to contact with questions.

5. Special considerations

Anything dispatch needs in order to coordinate the trip (optional)

0 of 800 characters

Please keep this to transportation logistics.

Do not include diagnoses, medical records, Social Security numbers, insurance ID numbers or other sensitive detail in these fields. This form is a scheduling request, not a clinical record. If anything further is genuinely needed to move the rider safely, dispatch will request it directly through the appropriate channel.

I understand that sending this request is not a confirmation of transportation, availability, coverage or payment, and that Presence NEMT will follow up to confirm what it can cover.

Presence NEMT is non-emergency medical transportation and is not an ambulance service. Call 911 in an emergency.

Need to coordinate now? Our local dispatch line is staffed 24/7.

Straight Answers Before You Send

What is this form for?

It is the professional intake for anyone arranging transportation on someone else's behalf — case managers, discharge planners, workers' compensation coordinators, claims professionals, facility staff, social workers and law-firm staff. Send the trip details and our local Dallas-Fort Worth dispatch team follows up to confirm what we can cover.

Does sending this request mean the ride is scheduled?

No. It is a request. Nothing is committed until Presence NEMT confirms availability, geography, mobility level and timing with you. We do not want you promising a patient or a family a ride we have not confirmed.

What if I need to coordinate right now?

Call or text local dispatch at (817) 900-6368. Our dispatch line is staffed 24/7 and is faster than a form when the timing is tight. Presence NEMT is not an emergency ambulance service — call 911 in an emergency.

How much information should I include?

Logistics only. Pickup, destination, appointment time, mobility level, whether it repeats, and anything about transfers, chair type or access that affects which vehicle we send. Please leave out diagnoses, records, Social Security numbers and insurance ID numbers.

Are patients and families supposed to use this?

Patients and families are welcome to call or text, or to use the standard transportation request instead. This page is built for the professional arranging the ride for someone else.

What Dispatch Actually Needs

The person arranging the ride is almost never the person riding, so the fastest coordination happens when the request already contains what dispatch would otherwise call you back to ask.

Pickup address or facility, including the unit or entrance if it matters
Destination and the appointment or requested arrival time
One way, round trip, or a standing recurring series
Mobility level, and the chair type and approximate weight if applicable
Whether a family member or an escort is riding along
Transfer or positioning considerations relevant to the vehicle
Who to contact with questions, and who should receive trip confirmation

Trip Types Coordinated Through This Form

Referral volume clusters around discharges and repeat treatment. These are the trip types set up most often:

Hospital discharge to home, skilled nursing, rehab, assisted living or memory care
Facility-to-facility transfers
Physical and occupational therapy, including recurring plans of care
Orthopedic, post-operative and pain management appointments
Occupational medicine and return-to-work visits for injured workers
Imaging, diagnostics, dialysis, oncology and infusion schedules
Long-distance and interstate medical transportation, quoted per trip

Boundaries We State Plainly

Clear boundaries make coordination easier for everyone involved.

Presence NEMT is not an emergency ambulance service. Call 911 in an emergency.
We transport medically stable riders who do not need monitoring or clinical intervention en route.
Whether a rider is fit to travel is a decision for the treating clinician, not for us.
We do not claim any insurer, TPA, employer or network contract. Ask us about payment arrangements directly.
We do not publish a guaranteed response or lead time. Tell us the date and time you are working with and we will confirm what we can cover.

Frequently Asked Questions

How do I request non-emergency medical transportation for a patient or client?: Send the coordination form on this page with the pickup, destination, appointment time, mobility level and whether the trip repeats, or call or text local dispatch at (817) 900-6368. Presence NEMT confirms what it can cover before anything is scheduled.
Can I set up a recurring series rather than booking each visit?: Yes. Choose 'Recurring series' and describe the days, times and expected duration. Dispatch sets it up once as a standing series instead of visit-by-visit bookings.
Can I request a CNA, MA or Nurse escort with the ride?: You can request one. An escort is not an included part of the ride — it depends on the rider's needs and staffing availability and is quoted separately.
Which mobility levels can Presence NEMT transport?: Ambulatory riders, manual and power wheelchair riders, bariatric riders with appropriately rated equipment, and riders who need BRODA Chair or Traversa reclined positioning support as a stretcher alternative.
Should I include medical information in the form?: No. Keep it to transportation logistics. If anything further is genuinely needed to move the rider safely, dispatch will request it directly through the appropriate channel.
Which areas does Presence NEMT serve?: Dallas-Fort Worth and approved surrounding areas, including Tarrant, Dallas and Wise counties — Fort Worth, Dallas, Arlington, Irving, Haslet, Keller, Southlake, Grapevine, Colleyville, North Richland Hills, Hurst, Bedford, Euless, Roanoke, Watauga and neighbouring communities.