How do I arrange transportation as a case manager in DFW?

Call or text local Presence NEMT dispatch at (817) 900-6368, or send the inquiry form on this page with the pickup area, destination, appointment time, mobility level and whether the trip repeats. We confirm what we can cover before anything is scheduled.

Can Presence handle recurring therapy or dialysis schedules?

Yes. Recurring schedules are set up once as a standing series, so dispatch tracks the series rather than treating each visit as a new booking.

Do you transport wheelchair users, including power wheelchairs?

Yes — manual and power wheelchairs, with securement in an accessible vehicle. Tell us the chair type and approximate weight so we can send the right vehicle.

Can a family member or a nurse escort ride with the patient?

Usually yes for a family member, depending on the vehicle and the trip. A CNA, MA, or Nurse escort can also be requested in advance, based on the rider's needs and staffing availability, and is quoted separately from the ride.

Does Presence coordinate hospital discharge transportation?

Yes, including discharge to home, skilled nursing, rehab, assisted living and memory care, and facility-to-facility transfers.

Can you take an injured worker to occupational medicine and therapy appointments?

Yes. Workers' compensation and occupational injury transportation is a dedicated service line, including recurring therapy, imaging, orthopedic follow-ups and return-to-work evaluations.

Do you cover long-distance or out-of-area trips?

Long-distance and interstate medical transportation is available and quoted per trip rather than at a published rate. Send the origin, destination and date and we will confirm what we can cover.

Which areas does Presence serve?

Dallas-Fort Worth and approved surrounding areas, including Tarrant, Dallas and Wise counties — Fort Worth, Dallas, Arlington, Irving, Haslet, Keller, Southlake, Grapevine, Colleyville, North Richland Hills, Hurst, Bedford, Euless, Roanoke, Watauga and neighbouring communities.

For Case Managers & Care Coordinators • Dallas-Fort Worth

Medical Transportation for Case Managers & Care Coordinators

Presence NEMT is nurse-owned, with local Dallas-Fort Worth dispatch reachable by call or text 24/7. Send us the pickup, destination, appointment time and mobility level — one trip or a standing schedule — and we confirm what we can cover before anything is committed.

Presence NEMT team coordinating non-emergency medical transportation for a Dallas-Fort Worth facility

Straight Answers for Coordinators

What does Presence NEMT do for case managers and care coordinators?

We are the transportation piece of your plan of care. Presence NEMT is a nurse-owned non-emergency medical transportation company with local Dallas-Fort Worth dispatch. You tell us the pickup, the destination, the appointment time and the rider's mobility level; we confirm what we can cover before anything is scheduled and run the trip. Changes, added visits and cancellations go through the same local dispatch line.

Can I set up one trip, a round trip and a recurring schedule the same way?

Yes. A one-way discharge ride, a round trip to an orthopedic follow-up and a standing three-times-a-week therapy schedule are all arranged through the same call, text or inquiry form. Recurring schedules are set up once as a standing series rather than re-booked visit by visit.

What mobility levels can you take?

Ambulatory riders, including those using a cane, walker, crutches, a boot or a brace; manual and power wheelchair riders; bariatric riders with appropriately rated equipment; and riders who need BRODA Chair or Traversa reclined positioning support as a stretcher alternative. A CNA, MA, or Nurse escort can be requested in advance when someone needs support beyond a driver's role, based on the rider's needs and staffing availability, and is quoted separately from the ride.

Who do I talk to, and how fast can I reach a person?

Local DFW dispatch, by call or text at (817) 900-6368, 24/7 — not an out-of-state call center and not an app queue. We do not publish a guaranteed lead time; tell us the date and time you are working with and we will confirm what we can cover.

Is this an ambulance service?

No. Presence NEMT is not an emergency ambulance service. Call 911 in an emergency. We transport medically stable people who do not need monitoring or clinical intervention during the trip.

Speak With Presence NEMT

Built Around How Coordinators Actually Work

The person arranging the ride is almost never the person riding. That single fact shapes everything about how we take a request: we confirm coverage before you promise anything to a patient or a family, and we keep one local dispatch contact for a whole series of visits.

Case managers, discharge planners, claims professionals and care managers all use the same door into Presence — one local dispatch line, by call or text.

One-way, round-trip and standing recurring schedules
Confirmation of coverage — geography, mobility level, timing — before a trip is committed
A single dispatch contact for an entire course of treatment
Changes, added visits and cancellations handled through the same local dispatch line
Wheelchair, ambulatory, bariatric and reclined-positioning riders
Escort support added when a rider needs more than a driver

Trip Types We Coordinate Most Often

Coordination volume clusters around discharges and repeat treatment. These are the trip types we set up most:

Hospital discharge to home, skilled nursing, rehab, assisted living or memory care
Facility-to-facility transfers
Physical and occupational therapy, including recurring plans of care
Orthopedic and post-operative follow-up visits
Pain management appointments and procedures
Imaging and diagnostics
Dialysis and oncology or infusion schedules
Specialist and primary care appointments
Return-to-work and occupational medicine visits for injured workers
Long-distance and interstate medical transportation, quoted per trip

What We Need From You to Schedule

Keep it to logistics. We do not need a diagnosis or a clinical record to move someone; we need enough to send the right vehicle and the right support.

Pickup address or facility, and the unit or entrance if it matters
Destination and appointment time
One way or round trip, and whether it repeats
Mobility level, and the type of wheelchair if applicable
Whether a family member or escort is riding along
Weight-bearing, transfer or positioning considerations relevant to the vehicle
Who to call with questions, and who should receive trip confirmation

What Presence Does Not Do

Clear boundaries make coordination easier, so we state ours plainly.

We are not an emergency ambulance service. Call 911 in an emergency.
We do not transport passengers who need monitoring or clinical intervention en route.
We do not make clinical decisions about whether a patient is fit to travel — that stays with the treating clinician.
We do not claim any insurer, TPA, employer or network contract. Ask us about payment arrangements directly.

Care Coordination Request

Coordinate Patient Transportation

Send the trip details and our local dispatch team will follow up to confirm what we can cover. Submitting this form is a request, not a confirmed trip.

1. Who is requesting the ride

Your first name *

Your last name *

Organization *

Role / organization type *

Your phone *

Your email *

Preferred contact method (optional)

2. Rider details

Rider name *

Best number for the rider (optional)

Mobility / transportation type needed *

Escort or attendant (optional request)

A CNA, MA, or Nurse escort is a request, not an included part of the ride. It depends on the rider’s needs and staffing availability and is quoted separately.

3. Trip details

Pickup address or facility *

Include the unit or entrance if it matters.

Destination or facility *

Requested date *

Appointment / arrival time *

Trip type *

4. Organizational context (optional)

Reference, claim or case number

Coordinator, case manager or attorney reference

Billing or contact notes

Who should receive trip confirmation, and who to contact with questions.

5. Special considerations

Anything dispatch needs in order to coordinate the trip (optional)

0 of 800 characters

Please keep this to transportation logistics.

Do not include diagnoses, medical records, Social Security numbers, insurance ID numbers or other sensitive detail in these fields. This form is a scheduling request, not a clinical record. If anything further is genuinely needed to move the rider safely, dispatch will request it directly through the appropriate channel.

I understand that sending this request is not a confirmation of transportation, availability, coverage or payment, and that Presence NEMT will follow up to confirm what it can cover.

Presence NEMT is non-emergency medical transportation and is not an ambulance service. Call 911 in an emergency.

Need to coordinate now? Our local dispatch line is staffed 24/7.

Frequently Asked Questions

How do I arrange transportation as a case manager in DFW?: Call or text local Presence NEMT dispatch at (817) 900-6368, or send the inquiry form on this page with the pickup area, destination, appointment time, mobility level and whether the trip repeats. We confirm what we can cover before anything is scheduled.
Can Presence handle recurring therapy or dialysis schedules?: Yes. Recurring schedules are set up once as a standing series, so dispatch tracks the series rather than treating each visit as a new booking.
Do you transport wheelchair users, including power wheelchairs?: Yes — manual and power wheelchairs, with securement in an accessible vehicle. Tell us the chair type and approximate weight so we can send the right vehicle.
Can a family member or a nurse escort ride with the patient?: Usually yes for a family member, depending on the vehicle and the trip. A CNA, MA, or Nurse escort can also be requested in advance, based on the rider's needs and staffing availability, and is quoted separately from the ride.
Does Presence coordinate hospital discharge transportation?: Yes, including discharge to home, skilled nursing, rehab, assisted living and memory care, and facility-to-facility transfers.
Can you take an injured worker to occupational medicine and therapy appointments?: Yes. Workers' compensation and occupational injury transportation is a dedicated service line, including recurring therapy, imaging, orthopedic follow-ups and return-to-work evaluations.
Do you cover long-distance or out-of-area trips?: Long-distance and interstate medical transportation is available and quoted per trip rather than at a published rate. Send the origin, destination and date and we will confirm what we can cover.
Which areas does Presence serve?: Dallas-Fort Worth and approved surrounding areas, including Tarrant, Dallas and Wise counties — Fort Worth, Dallas, Arlington, Irving, Haslet, Keller, Southlake, Grapevine, Colleyville, North Richland Hills, Hurst, Bedford, Euless, Roanoke, Watauga and neighbouring communities.

One Contact for the Whole Plan of Care

Tell us the trip types, treatment frequency and geography you are coordinating across Dallas-Fort Worth. Our team will confirm what we can cover before anything is scheduled.

Call (817) 900-6368 Text Us Request Transportation