Can you transport someone who just had joint replacement surgery?

Yes, once the patient is medically stable and being discharged or attending follow-up care. Tell dispatch the weight-bearing restriction and whether the leg must stay extended so the right vehicle and seating are assigned.

Will the driver help the passenger into the building?

Yes. Door-through-door assistance is standard. Where a passenger needs hands-on support beyond a driver's role, add a CNA, MA, or Nurse escort when booking.

Can you take a knee scooter or crutches along?

Yes. Mention the equipment when booking so the vehicle assigned has room for it.

Do you provide transportation for the whole course of physical therapy?

Yes. Therapy plans are typically set up as a standing schedule so no one books ride by ride, and individual sessions can be skipped or shifted with a call or text.

Can an employer, adjuster or TPA arrange the trips instead of the patient?

Yes. Organizations arrange transportation for injured workers regularly. See Presence Occupational Injury Transportation for how setup, scheduling and completion reporting work.

Do you bill insurance for orthopedic trips?

Payment arrangements vary by trip and payer, including private pay, facility billing and organizational arrangements. Ask dispatch what applies to your situation.

What if the injury is new and the person is in severe pain?

That is not a non-emergency trip. Call 911 or go to an emergency department. Presence NEMT is not an emergency ambulance service.

Can you transport a passenger in a wheelchair after a fracture?

Yes. Wheelchair-accessible transportation covers manual and power chairs, including a temporary chair used during recovery. Give dispatch the chair type and dimensions, and say whether the leg must stay extended or elevated.

Can you take a worker to physical therapy after a work injury?

Yes, and the whole therapy course can be held as one standing schedule. Whoever is authorizing care — the employer, adjuster, TPA or nurse case manager — can arrange it instead of the worker.

Do you transport to surgery-center follow-ups and imaging on the same day?

Yes. Multi-stop trips — imaging before an orthopedic visit, for example — are common. Give dispatch both destinations and rough timing when you book so the vehicle is planned for it.

Can a passenger with an established medical device also be accommodated?

Sometimes, after screening. A stable passenger who uses prescribed portable oxygen or has an established feeding tube may be appropriate when nothing needs to be managed during the ride. See our higher-support transportation page for how that screening works.

24/7 • Dallas-Fort Worth

Orthopedic Injury Transportation in Dallas-Fort Worth

Reliable non-emergency transportation through orthopedic recovery — post-operative follow-ups, cast and brace checks, imaging, physical therapy and pain management — for passengers who cannot drive while they heal.

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Orthopedic Transportation, Answered Directly

What is orthopedic injury transportation?

Orthopedic injury transportation is non-emergency transportation for someone recovering from a fracture, joint surgery or another musculoskeletal injury who cannot safely drive — to orthopedic follow-ups, imaging, physical therapy, pain management and post-operative visits. Presence NEMT provides it across Dallas-Fort Worth from local Dallas-Fort Worth dispatch, by call or text 24/7 at (817) 900-6368.

Who uses this service?

Patients in a cast, splint, boot, brace or immobilizer; people non-weight-bearing after surgery; families arranging a ride when the patient cannot drive; orthopedic practices and surgery centers arranging a post-procedure ride home; and workers' compensation and employer-injury coordinators arranging treatment trips for an injured worker.

Can a passenger with a leg immobilizer or non-weight-bearing restriction be accommodated?

Yes. Tell dispatch the restriction, the device and whether the leg must stay elevated or extended, and the right vehicle and seating are assigned. Where a passenger cannot sit upright comfortably, BRODA Chair or Traversa Stretcher Alternative reclined positioning support is available.

Can the driver wait during a short appointment?

Wait-time arrangements are common for imaging, cast checks and injections and are quoted with the trip. Ask dispatch when you book so the vehicle is held rather than dispatched elsewhere.

Can recurring therapy be scheduled all at once?

Yes. A physical or occupational therapy plan — three visits a week for six weeks, for example — is set up once as a standing schedule with consistent pickup windows, and dispatch holds the full series.

Can workers' compensation and employer-injury orthopedic trips be arranged by the organization?

Yes. Adjusters, TPAs, carriers, self-insured and non-subscriber employers, nurse case managers and return-to-work coordinators arrange orthopedic treatment trips for injured workers — occupational medicine, imaging, orthopedic follow-ups, physical and occupational therapy, injections and return-to-work evaluations. Presence Occupational Injury Transportation is the service line built for that coordination.

Presence does not represent or imply any affiliation, contract, certification, network membership, payment arrangement or partnership that has not been verified.

Is this an ambulance service?

No. Presence NEMT is not an emergency ambulance service. We transport medically stable people who need no care during the trip. A new or unstable injury should go by EMS — call 911 in an emergency.

A fresh or suspected fracture that has not been evaluated, an obvious deformity, uncontrolled pain or bleeding, a suspected spinal injury, or anyone who may need care or monitoring on the way belongs with EMS. Non-emergency transportation begins after the injury has been evaluated and the passenger is stable.

Recovery Appointments Are Not Optional

Orthopedic recovery runs on a schedule that other people set: a follow-up two weeks post-op, imaging before the next visit, therapy three times a week, an injection in between. The one thing the patient usually cannot do during that stretch is drive.

Presence NEMT covers those trips across Dallas-Fort Worth so recovery does not stall on logistics. Because we are nurse-owned, weight-bearing restrictions, immobilizers, elevation needs and post-operative precautions are described in language that changes what vehicle shows up — not just noted on a booking screen.

Injuries and Recoveries We Commonly Support

Every passenger must be medically stable and require no care during the trip. An acute, unevaluated or unstable injury — or anyone who may need monitoring or intervention on the way — belongs with EMS. Presence NEMT is not an emergency ambulance service; call 911 in an emergency.

Fractures of the hip, leg, ankle, foot, arm, wrist, shoulder or clavicle once evaluated and stable
Hip and knee replacement, and post-operative follow-up through the recovery period
Knee injuries and arthroscopy — ACL, meniscus and cartilage procedures
Shoulder injuries, rotator-cuff repair and post-operative sling or immobilizer restrictions
Back, neck and spine injuries, and spine surgery follow-up care
Casts, splints, boots, braces, slings and external immobilizers
Non-weight-bearing and limited-weight-bearing restrictions, walkers, crutches and knee scooters
Soft-tissue, sprain, strain and repetitive-strain conditions under active treatment
Work-related orthopedic injuries moving through occupational medicine and return-to-work care

Who This Service Is For

Patients recovering from fractures, joint replacement, spine surgery, arthroscopy or another orthopedic procedure
Passengers in a cast, splint, boot, brace, sling or immobilizer
Patients under a non-weight-bearing or limited-weight-bearing restriction
Families and caregivers arranging rides while the patient cannot drive
Orthopedic practices, surgery centers and imaging centers arranging patient transportation
Physical and occupational therapy providers whose patients miss visits over transportation
Workers' compensation and employer-injury coordinators arranging treatment for an injured worker

Orthopedic Trips We Handle

Every trip is non-emergency and every passenger must be medically stable. Presence NEMT is not an emergency ambulance service — call 911 in an emergency.

Orthopedic consultations, post-operative follow-ups and cast or brace checks
Imaging appointments — X-ray, MRI, CT and ultrasound
Physical and occupational therapy, single visits or full recurring plans
Pain management and injection visits
Outpatient orthopedic surgery, including the ride home afterward
Hospital discharge to home, rehab or a skilled nursing setting after an orthopedic admission
Durable medical equipment fittings and supply pickups added to an authorized trip
Functional capacity evaluations and return-to-work appointments

Vehicles, Positioning and Optional Escort Support

Ambulatory transportation with door-through-door assistance for crutches, walkers and boots
Wheelchair-accessible transportation for manual and power wheelchairs
Bariatric transportation with appropriately rated equipment
BRODA Chair and Traversa Stretcher Alternative reclined positioning support
Optional CNA, MA, or Nurse escort where a passenger needs hands-on support beyond a driver's role
Space for a family member or caregiver when arranged in advance

Orthopedic Injuries in Workers' Compensation Claims

Many work injuries are orthopedic: back and shoulder injuries, knee injuries, fractures and repetitive-strain conditions. Those cases move through the same destinations — occupational medicine, imaging, orthopedics, therapy, pain management — and can stall for the same practical reason, which is a missed ride.

Presence Occupational Injury Transportation is the service line built for that coordination, covering TPAs, adjusters, carriers, self-insured employers, nurse case managers, return-to-work coordinators, attorneys and treating clinics. Presence does not imply or represent affiliations, contracts, certifications, payment arrangements or partnerships unless verified.

What to Tell Dispatch

The injury or procedure in plain language, and any weight-bearing restriction
Mobility level and any device — crutches, walker, knee scooter, wheelchair — with dimensions for a chair
Whether a limb must stay elevated or extended during the ride
Appointment time, clinic name and both addresses, including stairs, gates or narrow doorways
Whether the driver should wait, and roughly how long the visit runs
Whether the trip is one-time or part of a recurring therapy plan, and how many weeks it runs
Whether a CNA, MA, or Nurse escort should ride along

Where We Transport

Presence NEMT dispatches locally across Dallas-Fort Worth, serving Tarrant, Dallas and Wise counties and approved surrounding areas — Fort Worth, Dallas, Keller, Southlake, Grapevine, Colleyville, North Richland Hills, Roanoke, Watauga, Arlington, Irving, Decatur, Westlake and nearby communities. Longer planned trips within Texas are quoted individually.

Choosing Transportation During Orthopedic Recovery

Passenger situation	Typical fit	What dispatch needs
Walking with crutches, a boot or a cane	Ambulatory transportation with door-through-door assistance	The device used, and whether stairs are involved at either end
Non-weight-bearing, using a wheelchair or knee scooter	Wheelchair-accessible transportation	Chair type and dimensions, and whether the leg must stay extended
Cannot sit upright comfortably for the trip	BRODA Chair or Traversa Stretcher Alternative reclined positioning support	How long the passenger can tolerate sitting, and the trip length
Needs hands-on help beyond a driver's role	Optional CNA, MA, or Nurse escort added to the trip	What assistance is needed and at which end of the trip
Acute or unstable injury, or needs care en route	EMS — not non-emergency transportation	Call 911

Frequently Asked Questions

Can you transport someone who just had joint replacement surgery?: Yes, once the patient is medically stable and being discharged or attending follow-up care. Tell dispatch the weight-bearing restriction and whether the leg must stay extended so the right vehicle and seating are assigned.
Will the driver help the passenger into the building?: Yes. Door-through-door assistance is standard. Where a passenger needs hands-on support beyond a driver's role, add a CNA, MA, or Nurse escort when booking.
Can you take a knee scooter or crutches along?: Yes. Mention the equipment when booking so the vehicle assigned has room for it.
Do you provide transportation for the whole course of physical therapy?: Yes. Therapy plans are typically set up as a standing schedule so no one books ride by ride, and individual sessions can be skipped or shifted with a call or text.
Can an employer, adjuster or TPA arrange the trips instead of the patient?: Yes. Organizations arrange transportation for injured workers regularly. See Presence Occupational Injury Transportation for how setup, scheduling and completion reporting work.
Do you bill insurance for orthopedic trips?: Payment arrangements vary by trip and payer, including private pay, facility billing and organizational arrangements. Ask dispatch what applies to your situation.
What if the injury is new and the person is in severe pain?: That is not a non-emergency trip. Call 911 or go to an emergency department. Presence NEMT is not an emergency ambulance service.
Can you transport a passenger in a wheelchair after a fracture?: Yes. Wheelchair-accessible transportation covers manual and power chairs, including a temporary chair used during recovery. Give dispatch the chair type and dimensions, and say whether the leg must stay extended or elevated.
Can you take a worker to physical therapy after a work injury?: Yes, and the whole therapy course can be held as one standing schedule. Whoever is authorizing care — the employer, adjuster, TPA or nurse case manager — can arrange it instead of the worker.
Do you transport to surgery-center follow-ups and imaging on the same day?: Yes. Multi-stop trips — imaging before an orthopedic visit, for example — are common. Give dispatch both destinations and rough timing when you book so the vehicle is planned for it.
Can a passenger with an established medical device also be accommodated?: Sometimes, after screening. A stable passenger who uses prescribed portable oxygen or has an established feeding tube may be appropriate when nothing needs to be managed during the ride. See our higher-support transportation page for how that screening works.

Arrange Recovery Transportation

Call or text local DFW dispatch with the appointment and the restriction, and we will confirm the right vehicle, assistance and timing before the trip.

Call (817) 900-6368 Text Us Request Transportation