Do I need to be a healthcare professional to book a trip?

No. Families, caregivers, patients themselves, facilities, case managers, brokers and organizations all book directly. Call or text (817) 900-6368 and describe the trip.

Can a family member ride along with the passenger?

Usually yes. Tell dispatch when you book so the right vehicle and seating are assigned, especially when a wheelchair or transport chair is also traveling.

Do you work with facilities on an ongoing basis?

Yes. Facilities and care communities commonly set up standing schedules and an ongoing account arrangement rather than booking each trip from scratch.

How do payment arrangements work?

They vary by trip and by payer, including private pay, facility billing and organizational arrangements. Ask when you call and we will explain what applies to your situation.

What if the passenger needs more than a standard wheelchair?

We are bariatric-capable and can provide BRODA or Traversa transport chairs for reclined positioning support. Describe the passenger's needs and dispatch will confirm what we can send.

What if the trip really needs an ambulance?

We will tell you. Presence NEMT provides non-emergency transportation only — no monitoring or medical intervention en route. Call 911 in an emergency.

Which areas do you cover?

Tarrant, Dallas and Wise counties across Dallas-Fort Worth, with long-distance trips quoted individually. Call or text with a pickup address and destination to confirm coverage.

Who We Serve

Who Presence NEMT Serves Across Dallas-Fort Worth

Families and caregivers, hospital discharge teams, case managers, skilled nursing and assisted living communities, memory care, dialysis and infusion centers, brokers and healthcare organizations — one nurse-owned transportation standard, with the conversation tailored to whoever is doing the arranging.

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Presence NEMT wheelchair accessible van serving families and healthcare facilities in Dallas-Fort Worth

One Transportation Standard, Different Conversations

A daughter arranging a ride for her mother and a discharge planner clearing a bed by 4 p.m. need the same thing from a transportation provider: the right vehicle, on time, with someone who knows how to help the passenger. What differs is the conversation around it — how much explaining is needed, who signs off, how the trip gets paid for, and who has to be told when the plan changes.

Presence NEMT is nurse-owned and locally dispatched across Dallas-Fort Worth. That means the person answering your call already understands both sides of that conversation: the clinical reality of moving a patient who cannot sit upright comfortably, and the practical reality of a family trying to get a parent to a 7:30 a.m. appointment.

The pages below are written for the specific person doing the arranging. If you are not sure which one fits your situation, call or text dispatch and describe the trip in plain language — no health details are required upfront to get started.

Families, Caregivers and Private-Pay Riders

Most of our calls come from someone arranging transportation for another person: an adult child, a spouse, a neighbor, or a professional caregiver. They usually have never booked medical transportation before and are not sure what to ask for, what it costs, or whether their loved one's wheelchair will fit.

Our dispatch team walks through it — mobility level, pickup address details like stairs or a narrow doorway, appointment time, whether anyone is riding along, and whether the driver should wait. Families coordinating from another state can call or text to confirm pickup and arrival without being in Texas.

Patients & families — what to expect and how to arrange a first trip
Senior and elderly transportation with door-through-door assistance
Optional companion, CNA, MA, or Nurse escort support
Recurring standing schedules for dialysis, radiation and therapy

Hospitals, Case Managers and Discharge Teams

Discharge rarely happens on a tidy schedule. Paperwork clears late, a bed opens unexpectedly, or a patient turns out to need reclined positioning rather than a standard wheelchair. We coordinate directly with case managers, discharge planners and unit staff so the vehicle that arrives matches the patient who is actually being discharged.

Because we are nurse-owned, mobility level, equipment and positioning are described in language your team already uses. Where a patient requires monitoring or intervention en route, we will tell you plainly that the trip belongs with EMS instead of with us.

Hospitals and health systems — discharge throughput and after-hours trips
Case managers and discharge planners — same-day and scheduled requests
Facility-to-facility transfers between hospital, rehab and nursing beds
Transitional care management support after discharge

Facilities and Care Communities

Skilled nursing, assisted living, independent living, memory care, rehab and dialysis settings all move residents on a rhythm — recurring treatment runs, specialist visits, transfers and returns. We build standing schedules around that rhythm and coordinate with the front desk and nursing staff so pickups do not disrupt meals, medication passes or a resident's morning routine.

For communities with residents who have poor trunk control, pressure-injury risk or advanced dementia, BRODA and Traversa transport chairs give a reclined-positioning alternative to a stretcher without stepping into ambulance territory.

Skilled nursing and long-term care facilities
Assisted living, independent living and memory care communities
Rehab, therapy, dialysis, infusion and outpatient surgery destinations
Facility transportation accounts and standing schedules

Brokers, Health Plans and Organizations

NEMT brokers, health plans, employers and community organizations need capacity they can describe accurately to their own members: what mobility levels are covered, what geography is realistic, and who answers when a trip changes. Our partnership page explains how we take on organizational volume in Tarrant, Dallas and Wise counties, and there is an inquiry form there for a direct conversation.

We do not overstate coverage to win volume. If a request falls outside our service area or beyond non-emergency transport, we say so before it becomes a missed trip.

Employers, HR and the Workers' Compensation Ecosystem

Injured employees miss treatment for practical reasons — no car, a restriction that prevents driving, a mobility device that will not fit a family vehicle — and treatment can drift as a result. Presence Occupational Injury Transportation is the service line built for the people coordinating that: TPAs, carriers and adjusters, self-insured employers, non-subscriber plan administrators, risk managers, HR and benefits teams, occupational injury nurse case managers and return-to-work coordinators.

Presence does not imply or represent affiliations, contracts, certifications, payment arrangements or partnerships unless verified. What we offer is reliable transportation to treatment and honest coverage answers before anything is scheduled.

Presence Occupational Injury Transportation — workers' comp, employer injury and return-to-work trips
Recurring therapy plans set up once as a standing schedule
Orthopedic, imaging, pain management and occupational medicine destinations
Trip completion reported back to whoever is coordinating the claim

Attorneys and Legal Referral Partners

Workers' compensation and personal injury firms frequently need a straightforward transportation resource for clients whose treatment is lapsing over a missing ride. Presence is a transportation provider, not a law firm: we provide the rides and nothing else — no legal advice or legal services, no promises about case outcomes, and no part in the claim. Payment terms are confirmed with dispatch or the business office before a trip is scheduled.

Presence does not imply or represent an existing partnership with any firm, carrier or TPA unless verified. Referral relationships are open, and we describe what we can cover accurately rather than overstating it to win volume.

Pediatric and Family Referral Sources

Presence NEMT is nurse-owned, and the owner's nursing background includes years of pediatric home-care nursing. Families, pediatric discharge planners, therapy clinics, home health agencies and kinship or foster caregivers arrange transportation for medically stable children — specialist visits, therapy plans, imaging, procedures and discharge — with a parent or caregiver riding along.

Presence does not imply or represent affiliations, contracts, certifications or partnerships unless verified.

Pain, Orthopedic and Rehab Practices

Transportation problems can cost a clinic scheduled appointment slots. Pain management and interventional pain practices, spine and pain centers, PM&R and physiatry practices, orthopedic practices, imaging centers and PT/OT and rehab providers use us for recurring visit series, procedure days that require a ride home, and passengers whose mobility does not fit a standard vehicle.

What We Do Not Do

Presence NEMT is not an emergency ambulance service. We do not provide emergency response, medical intervention en route, cardiac or respiratory monitoring, or specialty stretcher transport. If someone is having a medical emergency, call 911.

Being clear about that boundary is part of being useful. It means when we do accept a trip, the family or care team can rely on the vehicle, the equipment and the assistance being right for the person riding.

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Frequently Asked Questions

Do I need to be a healthcare professional to book a trip?: No. Families, caregivers, patients themselves, facilities, case managers, brokers and organizations all book directly. Call or text (817) 900-6368 and describe the trip.
Can a family member ride along with the passenger?: Usually yes. Tell dispatch when you book so the right vehicle and seating are assigned, especially when a wheelchair or transport chair is also traveling.
Do you work with facilities on an ongoing basis?: Yes. Facilities and care communities commonly set up standing schedules and an ongoing account arrangement rather than booking each trip from scratch.
How do payment arrangements work?: They vary by trip and by payer, including private pay, facility billing and organizational arrangements. Ask when you call and we will explain what applies to your situation.
What if the passenger needs more than a standard wheelchair?: We are bariatric-capable and can provide BRODA or Traversa transport chairs for reclined positioning support. Describe the passenger's needs and dispatch will confirm what we can send.
What if the trip really needs an ambulance?: We will tell you. Presence NEMT provides non-emergency transportation only — no monitoring or medical intervention en route. Call 911 in an emergency.
Which areas do you cover?: Tarrant, Dallas and Wise counties across Dallas-Fort Worth, with long-distance trips quoted individually. Call or text with a pickup address and destination to confirm coverage.

Not Sure Which Fits Your Situation?

Call or text Presence NEMT and describe the trip in plain language. Local dispatch will tell you what vehicle and assistance fit, and what the arrangement looks like.

Call (817) 900-6368 Text Us Request Transportation