For Skilled Nursing & Long-Term Care
Transportation Built Around Your Residents' Schedules
A nurse-owned NEMT partner for skilled nursing and long-term care administrators, DONs, schedulers and social workers across DFW — standing dialysis and specialist schedules, positioning-support transport chairs, escorts and direct coordination with your staff.
Straight Answers
Can Presence transport a resident who cannot sit upright?
Yes, using BRODA and Traversa transport chairs for a reclined, supported position. These are a stretcher alternative for positioning support, not an ambulance-level stretcher or emergency capability.
How do standing dialysis schedules work for a facility?
A standing schedule is set up once with a consistent pickup window for each treatment day, rather than booked trip by trip, and we communicate proactively with the dialysis center's front desk if timing is ever affected.
What does the front desk need to give dispatch?
The resident's name, pickup and destination details, the appointment time, mobility level, any equipment traveling with the resident, and whether the trip is one-time or recurring.
Transportation That Fits a Skilled Nursing Schedule
Administrators, DONs, schedulers and social workers at skilled nursing and long-term care facilities deal with a transportation need that never really stops: dialysis three days a week, specialist follow-ups, hospital transfers, and residents returning from a short-term stay elsewhere. Presence NEMT is a nurse-owned, locally dispatched NEMT provider that works directly with your scheduling and nursing staff rather than through a call center, so the person requesting a ride is talking to someone who understands what a resident's mobility level actually means.
We're not asking your staff to adapt to our process. During onboarding we learn how your facility prefers to request trips, what your typical resident mix looks like, and what documentation you need for completed transports, and we build around that.
Recurring Dialysis and Specialist Runs
Dialysis is the trip type with the least room for error — a late pickup on a treatment day has real consequences for the resident and puts your facility in an uncomfortable position with the dialysis center. We set these up as standing schedules with a consistent pickup window on each treatment day rather than booking them individually, and we'll communicate proactively with the center's front desk if something is going to affect check-in.
The same standing-schedule approach works for recurring specialist visits, wound care, and therapy series, so your scheduler sets the pattern once instead of re-arranging the same resident's ride every week.
Residents With Complex Positioning Needs
These are frequently the residents other transportation providers decline. Tell dispatch about a resident's positioning needs, contractures, or behavioral considerations when you book so the right vehicle and, if needed, escort is sent the first time.
- Ambulatory residents who need standby assistance and a bit more time
- Manual and power wheelchair users
- Bariatric residents requiring appropriately capable vehicles and equipment
- Residents who need a reclined, supported position rather than an upright wheelchair seat — our BRODA and Traversa transport chairs serve as a stretcher alternative for that kind of positioning support
- Residents who need a CNA, MA, or Nurse escort during the trip, for supervision or added support
Transfers Between Levels of Care
Residents move between your facility and a hospital or another level of care for reasons beyond routine appointments — an acute change in condition requiring hospital evaluation, a return after a hospital stay, or a transfer to a different facility better suited to a resident's changing needs. We coordinate these transfers directly with your nursing staff and the receiving facility's admitting or transfer desk.
Resident Belongings and Paperwork
A dialysis or appointment trip usually travels with more than just the resident — a wheelchair that needs to come along even when the resident rides in a different chair, an oxygen tank, discharge or transfer paperwork, a folder for the receiving provider. Let us know in advance what's traveling with the resident so it's accounted for at pickup and doesn't get left behind at the facility or the appointment.
Coordinating With Your Front Desk and Nursing Staff
A resident waiting in the lobby for a ride that's running a few minutes behind is a bad experience for the resident and a headache for your front desk. We coordinate pickup timing directly with whoever is managing the resident that day, and we confirm both pickup and return arrival back to your facility so nursing staff isn't left wondering whether a resident made it to dialysis or back from a specialist visit.
If a resident's condition or schedule changes on short notice, a call to dispatch is usually enough to adjust — we'd rather hear about a change early than have a driver arrive for a resident who isn't ready to go.
Setting Up Standing Schedules and a Facility Account
Most of our skilled nursing relationships run on standing schedules rather than one-off bookings, set up once and repeated on a consistent pickup window. Facilities can also open an account so trips are billed to the organization instead of collected from residents, which simplifies things for families and for your billing office alike.
If your organization is evaluating a transportation partner across multiple communities or a broader resident population, our partnership inquiry process is the right place to start that conversation.
Frequently Asked Questions
- Is this an emergency ambulance service?
- No. Presence NEMT provides non-emergency medical transportation only — no emergency response, no medical intervention, monitoring or oxygen management en route. If someone is having a medical emergency, call 911.
- Can our scheduler or social worker set up standing weekly transportation for dialysis residents?
- Yes. Standing schedules are set up once with a consistent pickup window for each treatment day, rather than booked call by call.
- Do you accommodate residents who need a reclined or supported position instead of a standard wheelchair seat?
- Yes, using BRODA and Traversa transport chairs as a stretcher alternative for positioning support. These are not ambulance-level stretchers or an emergency capability.
- Can a CNA or Nurse escort ride along with a resident?
- Yes, a companion, CNA, MA, or Nurse escort can be arranged in advance for residents who need supervision or extra support during a trip.
- How do you handle a resident's wheelchair, oxygen or paperwork that needs to travel with them?
- Let dispatch know in advance what's traveling with the resident so it's accounted for at pickup and doesn't get left behind.
- Will you confirm with our nursing staff once a resident is picked up and returned?
- Yes. We confirm pickup and return arrival back to your facility so staff isn't left guessing about a resident's status.
- Can you handle bariatric residents?
- Yes, with appropriately capable vehicles and equipment for bariatric transportation.
- How does our facility set up an account for billing?
- Call dispatch or submit a partnership inquiry, and we'll cover your typical resident volume, how staff prefer to request trips, and billing setup during onboarding.
Set Up Resident Transportation
Call dispatch for an immediate need, or start a partnership inquiry to set up standing schedules and facility billing.