Do you provide workers' compensation transportation in Dallas-Fort Worth?

Yes. Presence Occupational Injury Transportation moves injured workers to and from authorized treatment across Fort Worth, Dallas and the surrounding DFW area, with local dispatch reachable by call or text at (817) 900-6368 around the clock.

Can a TPA, carrier or adjuster set up transportation directly?

Yes. TPAs, carriers, claims networks and adjusters can arrange single trips or a full recurring treatment schedule directly with dispatch. We confirm coverage and any limits before scheduling, and we don't claim existing contracts with any TPA, carrier or employer.

Do you transport workers to physical therapy, imaging and orthopedic appointments?

Yes — physical and occupational therapy, X-ray, MRI, CT and ultrasound imaging, orthopedic consults and post-operative follow-ups, injections and pain management, outpatient procedures, and return-to-work or functional capacity evaluations.

Do you transport for independent medical examinations or designated doctor exams?

Yes, when transportation to the examination is authorized by the party arranging it. We provide the transportation only; we have no role in the examination itself.

Can a self-insured employer or HR team arrange rides for an injured employee?

Yes. Self-insured employers, non-subscriber plan administrators, risk managers and HR or benefits teams can set up transportation for an injured employee, including recurring treatment schedules.

Can a workers' compensation or personal injury law firm refer a client for transportation?

Yes, where transportation support is relevant to the client's treatment. Presence provides transportation only and takes no part in the legal claim.

What if the worker uses a wheelchair or needs bariatric transportation?

We transport manual and power wheelchair riders, bariatric riders with appropriately rated equipment, and riders needing BRODA Chair or Traversa Stretcher Alternative reclined positioning support. Tell dispatch the mobility level when the trip is set up.

Can a nurse or aide ride along with the injured worker?

A CNA, MA, or Nurse escort can be added when a rider needs hands-on support beyond what a driver provides. Request it when the trip is scheduled so the right staff is assigned.

Will the driver wait during a short appointment?

Stay-on-site and dedicated-driver arrangements are available for short appointments and multi-stop days, arranged in advance and confirmed based on scheduling capacity.

How do we confirm a trip actually happened?

Dispatch confirms pickup and arrival and reports completion back to the coordinating organization. The reporting format is set up with your team based on what your claim or case file needs.

Do you bill workers' compensation directly?

Billing arrangements are set up case by case with the organization authorizing the transportation. Presence does not imply or represent any payer, carrier or network relationship unless verified — tell us how your organization handles authorization and billing and we'll be direct about what we can support.

Which areas do you cover for occupational injury transportation?

Fort Worth, Dallas and the surrounding DFW communities across Tarrant, Dallas and Wise counties, with longer-distance trips to treatment outside the metro available on request.

Presence Occupational Injury Transportation | Return-to-Work

Workers' Compensation Medical Transportation in Dallas-Fort Worth

Presence NEMT is a nurse-owned Workers' Compensation Transportation Partner moving injured workers to occupational medicine, therapy, imaging, orthopedic and return-to-work appointments across Fort Worth, Dallas and DFW. Local dispatch, 24/7 by call or text.

Presence NEMT van used for workers' compensation and occupational injury transportation in Dallas-Fort Worth

Straight Answers on Occupational Injury Transportation

What is Presence Occupational Injury Transportation?

Presence Occupational Injury Transportation is the workers' compensation and employer-injury service line of Presence NEMT, a nurse-owned non-emergency medical transportation company with local Dallas-Fort Worth dispatch. We transport injured workers to and from treatment across Dallas-Fort Worth — occupational medicine visits, physical and occupational therapy, imaging, orthopedic follow-ups and return-to-work evaluations — with local DFW dispatch reachable by call or text 24/7.

Supporting descriptor: Workers' Comp | Employer Injury | Return-to-Work. For organizations, we describe the same service line as a Workers' Compensation Transportation Partner.

Who arranges transportation with Presence for an injured worker?

Anyone coordinating the claim or the care: TPAs, carriers and claims networks, adjusters, self-insured employers, non-subscriber plan administrators, risk managers, HR and benefits teams, occupational injury nurse case managers, return-to-work coordinators, workers' compensation and personal injury attorneys, and the treating clinics themselves — occupational medicine, PT/OT and rehab, imaging and orthopedics.

Can Presence handle a full course of recurring treatment, not just one ride?

Yes. Recurring schedules are the core of this work. A therapy plan of three visits a week for six weeks is set up once as a standing schedule with consistent pickup windows, and dispatch tracks the whole series rather than treating each visit as a new booking.

What mobility levels can Presence transport?

Ambulatory riders, including those on crutches, in a walking boot, in a brace or with a recent post-operative restriction; wheelchair riders in manual or power chairs; bariatric riders with appropriately rated equipment; and riders who need BRODA Chair or Traversa Stretcher Alternative reclined positioning support. A CNA, MA, or Nurse escort can be added when a rider needs hands-on support beyond a driver's role.

Is this an ambulance service?

No. Presence NEMT is not an emergency ambulance service. Call 911 in an emergency. We transport medically stable people who do not need monitoring, oxygen management or clinical intervention during the trip. A worker with an acute or unstable injury should go by EMS.

How does an organization set up transportation?

Call or text local DFW dispatch at (817) 900-6368, or send the inquiry form on this page. We confirm what we can cover — geography, mobility level, timing — before anything is scheduled, then set up the trip or the standing schedule and report completion back the way your team wants it.

Become a Referral Partner | Workers' Compensation Transportation Partner

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Prefer to talk now? Our local dispatch line is staffed 24/7.

Request DFW Coverage

Who This Service Is For

We help injured employees get to treatment reliably so appointments aren't missed and return-to-work plans stay on schedule.

Occupational injury transportation is coordinated work. The person who books the ride is rarely the person riding, and the organization paying for care usually needs the trip documented. This page is written for the people managing that.

Third-party administrators (TPAs) and claims networks
Insurance carriers and claims adjusters
Self-insured employers and non-subscriber plan administrators
Risk managers, HR and benefits teams
Occupational injury nurse case managers
Return-to-work coordinators
Workers' compensation attorneys and personal injury law firms where transportation support is relevant
Occupational medicine clinics, PT/OT and rehab providers, imaging centers and orthopedic practices
Orthopedic injury care specifically — fractures, shoulder, knee, hip and spine injuries, post-operative follow-ups, casts and braces, and non-weight-bearing restrictions

For TPAs, Adjusters, Carriers and Vendor Networks

A claim file needs the trip to happen and needs proof that it did. Adjusters, TPAs and claims networks can set up a single authorized trip or an entire treatment series directly with local DFW dispatch by call, text or the inquiry form on this page — there is no portal to learn first.

We are direct about limits before anything is scheduled: whether the geography is inside our coverage, whether the mobility level matches our equipment, and whether the timing is realistic. Presence does not imply or represent affiliations, contracts, certifications, payment arrangements or partnerships unless verified.

Single authorized trips and full recurring treatment schedules
Coverage, vehicle type and timing confirmed before scheduling, not after
Pickup, arrival and completion reported back for the claim file
Claim or authorization reference carried on the trip record
One local 24/7 dispatch line for changes, added visits and cancellations
Vendor onboarding paperwork completed on request

For Employers, HR, Benefits and Risk Management

When an employee is hurt, transportation is often the practical thing standing between a treatment plan and a missed appointment — no ride, a restriction against driving, or a family member who cannot leave work again this week. Self-insured employers, Texas non-subscriber injury-benefit administrators, risk departments and HR or benefits teams can arrange transportation directly for an injured employee.

Employers do not need to send medical detail to set up a ride. Dispatch needs the pickup, the destination clinic, the appointment time and the mobility level. Anything clinical stays between the employee and the treating provider.

Direct setup by an employer, HR contact, risk manager or plan administrator
Recurring therapy schedules so the employee keeps the whole plan of care
Return-to-work and functional capacity evaluation appointments
Consistent pickup windows that work around shift and clinic hours
Minimal information required — no medical record needed
Trip confirmation sent to the coordinating contact you name

For Nurse Case Management and Return-to-Work Coordination

Nurse case managers and return-to-work coordinators are the people who feel a missed ride first: therapy attendance slips, the plan of care stretches, and the return-to-work date moves. Because Presence NEMT is nurse-owned, positioning limits, weight-bearing restrictions and post-operative precautions can be described in the language you already use rather than translated for a dispatcher.

A full course of care is set up once. Physical therapy three times a week for six weeks becomes one standing schedule with consistent pickup windows and dispatch holding the entire series, not twenty separate bookings.

Whole plan-of-care scheduling instead of trip-by-trip booking
Mobility, positioning and escort needs discussed with a nurse-owned team
Attendance supported through consistent pickup windows and confirmation
Optional CNA, MA, or Nurse escort when a driver's assistance is not enough
A plain answer when a trip genuinely belongs with EMS instead of with us

For Law Firms, Insurers and Case-Management Organizations

Need dependable transportation for injured clients, claimants, or employees? Presence Occupational Injury Transportation can coordinate one-time or recurring non-emergency transportation to PT, imaging, occupational medicine, specialists, follow-up appointments and other approved treatment destinations.

We are a transportation vendor and referral resource for law firms and for insurance and case-management organizations. Presence provides the transportation only — we take no part in a legal claim, we give no legal or medical advice, and we make no representation about a client's case. We do not claim partnerships with any firm, carrier or insurer.

For workers' compensation firms and personal injury firms coordinating client treatment trips
For insurers, claims organizations and case-management firms needing a dependable DFW transportation vendor
One-time trips or recurring treatment schedules to approved destinations
Ambulatory, wheelchair, bariatric and reclined-positioning transportation from one provider
Trip completion reported back to the coordinating contact
No lien arrangements, no case funding and no legal involvement of any kind

For Occupational Medicine, Therapy, Imaging and Orthopedic Practices

Transportation problems can cost clinics treating work injuries scheduled slots. Occupational medicine clinics, physical and occupational therapy providers, imaging centers and orthopedic practices can refer a patient to Presence for transportation, or hand the arrangement to whoever is authorizing care.

For recurring therapy, front-desk staff can give dispatch the frequency and length of the plan once and stop rebooking rides visit by visit.

Referral for a single visit or an entire recurring plan of care
Arrivals timed to your schedule rather than a wide open-ended window
The right vehicle matched to the patient's actual mobility level
Door-through-door assistance into the clinic or department, including suite level
Post-procedure and post-operative rides home when the patient cannot drive
One dispatch line your staff can reach 24/7 by call or text

Trips We Handle for Injured Workers

We transport medically stable riders only. Presence NEMT is not an emergency ambulance service — call 911 in an emergency.

Occupational medicine and work-injury clinic visits
Physical therapy and occupational therapy, including full recurring plans of care
Imaging appointments — X-ray, MRI, CT and ultrasound
Orthopedic consultations, post-operative follow-ups and cast or brace checks
Outpatient surgery and procedure transportation, including the ride home
Injection, pain management and specialist referral visits
Independent medical examinations and designated doctor exams when transportation is authorized
Return-to-work and functional capacity evaluation appointments
Pharmacy or supply stops added to an authorized trip when requested in advance

Recurring Therapy and Treatment Transportation

Most occupational injury claims are not a single appointment. They are a course of therapy with a fixed rhythm, and a missed ride shows up later as a delayed recovery and a longer claim.

We set recurring treatment up as one standing schedule: the same days, the same pickup windows, and dispatch holding the full series. Cancellations, added visits and schedule changes go through the same local dispatch line rather than a re-booking process, and completion is reported back to whoever is coordinating the claim.

Vehicles, Equipment and Optional Clinical Support

Stay-on-site and dedicated-driver coverage depends on scheduling capacity and is confirmed before the trip, not assumed.

Ambulatory transportation with door-through-door assistance
Wheelchair-accessible transportation for manual and power wheelchairs
Bariatric transportation with appropriately rated equipment
BRODA Chair and Traversa Stretcher Alternative reclined positioning support
Optional CNA, MA, or Nurse escort when a rider needs hands-on support
Stay-on-site or dedicated-driver arrangements for short appointments and multi-stop days, arranged in advance

How Referral and Setup Works

1. Reach local DFW dispatch by call or text at (817) 900-6368, or send the inquiry form on this page.
2. We confirm coverage — pickup and destination geography, mobility level, vehicle type and timing — and tell you plainly if something is outside what we can take on.
3. We schedule the single trip or build the standing recurring schedule.
4. Dispatch confirms pickup and arrival, and reports trip completion back to the coordinating organization in the format your team uses.
5. Changes, added visits and cancellations go through the same 24/7 local dispatch line.

What Information to Send Us

Send only what the trip requires. We do not need a full medical record to move someone safely.

Rider name and a working phone number
Pickup address and destination clinic or facility, with suite or department if relevant
Appointment date and time, and whether a return ride is needed
Mobility level — ambulatory, wheelchair (manual or power), bariatric, or needing reclined positioning support
Weight-bearing, lifting or positioning restrictions the driver should know about
Whether a CNA, MA, or Nurse escort is requested
Language preference or interpretation needs
For recurring care: the treatment frequency and the length of the plan
Authorization reference, claim or case number, and who should receive trip confirmation

When NEMT Is Appropriate and When to Call EMS

Non-emergency medical transportation is for a medically stable rider who needs safe, assisted transportation to scheduled care. It is not a clinical service and it is not an ambulance.

If an injured worker has an unstable or acute condition, needs monitoring or clinical intervention during transport, or the situation could deteriorate en route, call 911 and use EMS. Presence NEMT is not an emergency ambulance service.

Why Nurse-Owned and Healthcare-Informed Matters Here

Presence NEMT is nurse-owned. On an occupational injury claim that shows up in practical ways: reading a positioning or weight-bearing restriction correctly, asking the right question before a post-operative pickup, recognizing when a rider actually needs an escort rather than just a driver, and knowing when to say a trip should go by EMS instead.

It also shapes how we communicate. Adjusters, nurse case managers and return-to-work coordinators are working a claim on a timeline, so dispatch is local, staffed 24/7, and reachable by a person on the phone rather than a ticket queue.

Coverage Across Dallas-Fort Worth

Our dispatch is local to DFW. Core coverage includes Fort Worth, Dallas, Haslet, Keller, Southlake, Westlake, Colleyville, Grapevine, Roanoke, Watauga, North Richland Hills, Arlington, Irving, Hurst, Euless, Bedford, Trophy Club and the Wise County communities of Decatur, Boyd, Rhome and Bridgeport, across Tarrant, Dallas and Wise counties.

Longer-distance transportation to treatment outside the immediate metro is available on request. See our service area page for the full list and our long-distance medical transportation page for out-of-metro trips.

Choosing Transportation for an Injured Worker

A quick decision guide for adjusters, nurse case managers and return-to-work coordinators deciding how a worker should get to treatment.

Situation	Appropriate option	Why
Unstable or acute injury, monitoring needed en route	EMS / 911	Requires clinical intervention during transport. Presence NEMT is not an emergency ambulance service.
Medically stable worker, ambulatory but shouldn't drive	Ambulatory NEMT	Door-through-door assistance, a confirmed pickup window and trip completion reported back.
Worker in a manual or power wheelchair	Wheelchair-accessible NEMT	Securement equipment and trained assistance instead of a transfer the rider can't safely make.
Rider needs reclined positioning, not a stretcher	BRODA Chair or Traversa Stretcher Alternative	Reclined positioning support for riders who cannot tolerate upright seating, without ambulance-level care.
Recurring therapy plan over several weeks	Standing recurring schedule	One setup, consistent pickup windows, fewer missed visits and less delay in the claim.
Rider needs hands-on support beyond a driver	NEMT with CNA, MA, or Nurse escort	Clinical-level escort support added to the trip when a driver's assistance isn't enough.
Short appointment, or several stops in one day	Stay-on-site or dedicated driver	Avoids a second dispatch cycle and long waits between stops. Confirmed in advance based on capacity.
Rideshare or a family member driving	Usually not appropriate	No mobility equipment, no assistance, no securement and no trip documentation for the claim file.

This table is general guidance for scheduling, not medical advice. Clinical decisions belong to the treating provider, and anything urgent goes to 911.

Frequently Asked Questions

Do you provide workers' compensation transportation in Dallas-Fort Worth?: Yes. Presence Occupational Injury Transportation moves injured workers to and from authorized treatment across Fort Worth, Dallas and the surrounding DFW area, with local dispatch reachable by call or text at (817) 900-6368 around the clock.
Can a TPA, carrier or adjuster set up transportation directly?: Yes. TPAs, carriers, claims networks and adjusters can arrange single trips or a full recurring treatment schedule directly with dispatch. We confirm coverage and any limits before scheduling, and we don't claim existing contracts with any TPA, carrier or employer.
Can a nurse case manager schedule a whole course of therapy at once?: Yes. A recurring plan — for example physical therapy three times a week for six weeks — is set up once as a standing schedule with consistent pickup windows, and dispatch holds the whole series.
Do you transport workers to physical therapy, imaging and orthopedic appointments?: Yes — physical and occupational therapy, X-ray, MRI, CT and ultrasound imaging, orthopedic consults and post-operative follow-ups, injections and pain management, outpatient procedures, and return-to-work or functional capacity evaluations.
Do you transport for independent medical examinations or designated doctor exams?: Yes, when transportation to the examination is authorized by the party arranging it. We provide the transportation only; we have no role in the examination itself.
Can a self-insured employer or HR team arrange rides for an injured employee?: Yes. Self-insured employers, non-subscriber plan administrators, risk managers and HR or benefits teams can set up transportation for an injured employee, including recurring treatment schedules.
Can a workers' compensation or personal injury law firm refer a client for transportation?: Yes, where transportation support is relevant to the client's treatment. Presence provides transportation only and takes no part in the legal claim.
What if the worker uses a wheelchair or needs bariatric transportation?: We transport manual and power wheelchair riders, bariatric riders with appropriately rated equipment, and riders needing BRODA Chair or Traversa Stretcher Alternative reclined positioning support. Tell dispatch the mobility level when the trip is set up.
Can a nurse or aide ride along with the injured worker?: A CNA, MA, or Nurse escort can be added when a rider needs hands-on support beyond what a driver provides. Request it when the trip is scheduled so the right staff is assigned.
Will the driver wait during a short appointment?: Stay-on-site and dedicated-driver arrangements are available for short appointments and multi-stop days, arranged in advance and confirmed based on scheduling capacity.
Is this an ambulance service?: No. Presence NEMT is not an emergency ambulance service. Call 911 in an emergency. We transport medically stable riders who do not need monitoring or clinical intervention during the trip.
How do we confirm a trip actually happened?: Dispatch confirms pickup and arrival and reports completion back to the coordinating organization. The reporting format is set up with your team based on what your claim or case file needs.
Do you bill workers' compensation directly?: Billing arrangements are set up case by case with the organization authorizing the transportation. Presence does not imply or represent any payer, carrier or network relationship unless verified — tell us how your organization handles authorization and billing and we'll be direct about what we can support.
Which areas do you cover for occupational injury transportation?: Fort Worth, Dallas and the surrounding DFW communities across Tarrant, Dallas and Wise counties, with longer-distance trips to treatment outside the metro available on request.

Become a Referral Partner

Set up occupational injury transportation with Presence. Tell us the trip types, treatment frequency and geography, and our team will confirm what we can cover across Dallas-Fort Worth before anything is scheduled.

Call (817) 900-6368 Text Us Request Transportation