Do you provide car seats or child restraints?

Ask dispatch when you book. Requirements depend on the child's age, weight and mobility device, and families frequently provide their own familiar seat. We confirm what will be used before the trip rather than at the curb.

Can you set up a whole semester of therapy trips?

Yes. Recurring plans are set up once as a standing schedule with consistent days and pickup windows, and individual sessions can be skipped or shifted with a call or text.

Is a child with a tracheostomy eligible?

A child with an established tracheostomy may be appropriate when they are stable and do not require suctioning, ventilator support, active airway management or monitoring during transport. Dispatch screens each request individually, because appropriateness depends on the support needed during the trip rather than on having a trach.

Can a child on portable oxygen ride?

A child who already uses prescribed portable oxygen and travels safely without anyone adjusting or managing it during the trip may be appropriate. Presence does not administer, titrate or monitor oxygen.

Can you transport a child who has a G-tube or feeding tube?

Often yes, when the tube is established, the child is medically stable, a parent, guardian or caregiver can ride when planned in advance, and nothing needs to be managed during the ride. Trips are timed around a feed rather than through one. Presence does not perform feeds, flushes, tube handling or medication administration, and claims no pediatric clinical or procedure capability.

Do you take insurance for pediatric trips?

Payment arrangements vary by trip and payer, including private pay, facility billing and organizational arrangements. Ask dispatch what applies to your situation and we will explain it plainly.

Is this an ambulance?

No. Presence NEMT is not an emergency ambulance service. We transport medically stable children who need no care during the trip. Call 911 in an emergency.

How far ahead should a pediatric trip be booked?

As early as you can, especially when a wheelchair, adaptive seating or an escort is involved. Same-day requests are worth a call — dispatch will tell you honestly whether it can be covered.

Can a hospital or clinic arrange the trip instead of the parent?

Yes. Pediatric discharge planners, case managers, therapy clinics and home health coordinators arrange trips with dispatch regularly, including a full recurring series. Share only the ready time, mobility and positioning needs, both addresses and who to confirm with.

Can siblings ride along?

Sometimes, depending on seating, the mobility device in the vehicle and how many people are traveling. Tell dispatch exactly who is coming when you book so it can be confirmed rather than guessed at pickup.

Do you transport children outside Dallas-Fort Worth?

Longer planned trips within Texas are arranged and quoted individually, which families use when a child's specialty care is outside the metroplex. These are scheduled in advance, not same-day.

Can you take a child to school-related therapy or an evaluation?

Trips to therapy, evaluations and medical appointments can be arranged by the family or an authorized organization. Presence has no contract or arrangement with any school district and does not provide school bus or student transportation.

What if my child becomes upset during the ride?

The parent or caregiver riding along stays in charge of comforting the child, and our drivers are not rushing anyone. Tell dispatch beforehand what usually helps and what to avoid. If a child cannot travel safely, the trip stops — we would rather reschedule than push through.

24/7 • Dallas-Fort Worth

Pediatric Non-Emergency Medical Transportation in Dallas-Fort Worth

Nurse-owned children's medical transportation for medically stable children — pediatric specialist appointments, therapy plans, imaging, procedures and hospital discharge — with a parent or caregiver riding along and room for the child's own wheelchair or mobility device.

Request Pediatric Transportation

Pediatric Transportation, Answered Directly

What is pediatric non-emergency medical transportation?

Pediatric non-emergency medical transportation is scheduled, non-urgent transportation for a medically stable child going to or from care — a specialist appointment, therapy, imaging, an outpatient procedure or a hospital discharge. Presence NEMT provides it across Dallas-Fort Worth from local Dallas-Fort Worth dispatch, reachable by call or text 24/7 at (817) 900-6368.

Presence NEMT is not an emergency ambulance service and does not transport children who need monitoring, airway management or clinical intervention during the trip. Call 911 in an emergency.

Why do families choose a nurse-owned company for a child's transportation?

Presence NEMT is nurse-owned, and the owner's nursing background includes years of pediatric home-care nursing. That means the person planning the trip has sat in family homes with children who have mobility devices, feeding tubes and equipment, and asks about those realities before a vehicle is assigned rather than after it arrives.

Can a parent or caregiver ride with the child?

A parent, guardian or caregiver can often ride when planned in advance; confirm seating and requirements with dispatch. Tell dispatch who is riding when you book so seating and space for a wheelchair or stroller-style chair can be arranged.

Can Presence transport a child's wheelchair or mobility device?

Pediatric manual and power wheelchairs, tilt-in-space chairs and adaptive seating may be accommodated when dimensions, weight and support needs are confirmed by dispatch ahead of time. BRODA Chair and Traversa Stretcher Alternative reclined positioning support is available where a child cannot sit upright comfortably.

Can Presence handle recurring pediatric therapy or specialist trips?

Yes. Recurring schedules are set up once — the same days, the same pickup window, the same destination — and dispatch holds the whole series, which is how most pediatric physical, occupational, speech and feeding therapy plans run.

What does dispatch need to know before a child's first trip?

The child's age and weight, mobility level and any device with its measurements, who is riding along, whether oxygen or a feeding tube is in place and already established, the appointment time and address, and any sensory or behavioral considerations that affect the ride.

How is pediatric NEMT different from a rideshare?

A rideshare sends whatever vehicle is nearest to a driver who assists with nothing and knows nothing about the passenger. Pediatric NEMT is planned: the vehicle is matched to the child's mobility, the chair or adaptive seating is measured beforehand, a parent or caregiver has a seat, the driver provides door-through-door assistance, and one local dispatch team holds the whole schedule.

The practical difference shows up on the hard days — an appointment that runs long, a wheelchair that has to fit, a child who does not do well with an unfamiliar car and a stranger who is in a hurry.

When is an ambulance needed instead of NEMT?

Any time the child needs monitoring, oxygen management, airway or suction support, medication, or clinical intervention during the trip, or the situation is urgent or unstable. In that case call 911 or arrange ambulance transport. Presence NEMT transports medically stable children only and does not provide clinical care en route.

Can Presence coordinate with a child's care team or a facility at discharge?

Yes, when the family or facility asks us to and shares only what the trip requires — the unit, the ready time, the mobility and positioning needs, and both addresses. Dispatch works directly with pediatric discharge planners, case managers, therapy clinics and home health coordinators on timing and confirmation.

This is operational coordination about a ride, not clinical involvement in a child's care, and Presence does not represent any affiliation, contract or partnership with a hospital, clinic, school district or agency.

Which areas do you cover for children's medical transportation?

Fort Worth, Dallas and the wider Dallas-Fort Worth metroplex, including Tarrant, Dallas and Wise counties and approved surrounding communities. Longer planned trips within Texas, when a child's care is outside the metroplex, are quoted individually.

Who This Service Is For

Getting a child to care is rarely a single problem. There is the appointment time, the mobility device, the sibling who also has to be somewhere, and a parent who may be doing this alone. Pediatric transportation has to account for all of it, not just the miles.

Parents, guardians and grandparents coordinating a child's specialist, therapy or imaging appointments
Families whose child uses a manual or power wheelchair, adaptive seating or a tilt-in-space chair
Families of medically stable children with established equipment such as prescribed portable oxygen, an established tracheostomy or an established feeding tube
Pediatric hospital discharge planners and case managers arranging a ride home or to a rehab setting
Pediatric home health, therapy clinics and care coordinators arranging recurring visits
Foster and kinship caregivers, and agencies coordinating medical appointments for a child in their care

Pediatric Trips We Handle

Every trip is non-emergency and every passenger must be medically stable. Presence NEMT is not an emergency ambulance service — call 911 in an emergency.

Pediatric specialist and subspecialty clinic appointments
Physical, occupational, speech and feeding therapy — single visits or full recurring plans
Imaging appointments, sedated studies and lab work
Outpatient procedures and post-operative follow-ups, including the ride home
Pediatric hospital discharge to home, rehab or a skilled setting
Infusion and ongoing treatment visits on a repeating schedule
Wheelchair-accessible transportation for a child's own mobility device
Longer planned trips within Texas when a child's care is out of the metroplex

When a Normal Ride Isn't Enough

Some children travel fine in the family car. Others need a ramp, a specific seating position, room for equipment, a caregiver's hands free, and a driver who does not get flustered by any of it. That gap is the reason this service exists.

When a normal NEMT ride isn't enough, Presence delivers nurse-owned, clinically informed, high-touch transportation for patients who need a higher level of support without requiring emergency ambulance care. For a child, that usually means more coordination before the trip rather than more equipment during it: confirming the chair fits, confirming who is riding, confirming the timing around a nap or a feed, and confirming that the trip is appropriate for non-emergency transport at all.

Nurse-Owned, With Pediatric Home-Care Experience

Presence NEMT is nurse-owned. The owner's nursing background includes years of pediatric home-care nursing, which shapes how these trips are screened and planned — the questions asked at booking, the way equipment and positioning are discussed, and the willingness to say plainly when a request belongs with EMS instead.

We describe that experience exactly as it is. Presence does not imply or represent affiliations, contracts, certifications, payment arrangements or partnerships unless verified, and provides no clinical service beyond transportation and the optional escort support described on this page.

Equipment, Positioning and Optional Escort Support

Children who use prescribed portable oxygen, an established tracheostomy or an established feeding tube may be appropriate for non-emergency transportation when they are stable and require no active management during the trip. Presence does not administer, adjust or manage oxygen, airways, tubes or medications. Appropriateness is confirmed by dispatch before scheduling.

Ambulatory transportation with door-through-door assistance
Wheelchair-accessible vehicles for pediatric manual and power wheelchairs
Adaptive and tilt-in-space seating accommodated with advance measurements
BRODA Chair and Traversa Stretcher Alternative reclined positioning support
Optional CNA, MA, or Nurse escort when a child needs hands-on support beyond a driver's role
Space for a parent or caregiver, and for a second family member when arranged in advance

What to Send Dispatch

Child's first name, age and approximate weight
Mobility level, and the make, model, dimensions and weight of any wheelchair or adaptive chair
Whether prescribed portable oxygen, an established tracheostomy or an established feeding tube is in place
Who is riding along and their relationship to the child
Appointment date, time, clinic name and both addresses, including gate codes, stairs or narrow doorways
Whether the trip is one-time or part of a recurring plan, and how many weeks it runs
Sensory, communication or behavioral considerations that affect the ride

Children With Additional Support Needs

Families sometimes ask whether a child who is autistic, has cerebral palsy, has a developmental disability, or simply does not do well with unfamiliar vehicles can be transported. Usually the answer is yes, and the reason is planning rather than equipment.

Tell dispatch what the ride itself needs to look like: whether the child does better in a particular seat, whether a familiar chair or a specific position matters, whether noise, lights or conversation are difficult, whether a comfort item travels along, and what tends to help when a child becomes upset. That conversation happens before the trip, not at the curb, and the parent or caregiver riding along remains the person who knows the child.

Presence describes children by what a ride requires, never by a diagnosis, and does not claim any specialty program, certification or clinical training in a particular condition. What we offer is a calm, unhurried, well-planned ride from a nurse-owned company.

For Pediatric Care Teams and Referral Sources

Pediatric discharge planners, case managers, therapy clinics, home health coordinators, and foster or kinship agencies can arrange transportation directly with dispatch, including a full recurring series held under one schedule. Share only what the trip requires — the ready time, the mobility and positioning needs, both addresses, and who to confirm with.

Presence is a transportation provider and nothing more. We do not represent an affiliation, contract, network membership or partnership with any hospital, clinic, agency or school district, and we confirm honestly whether a request is appropriate for non-emergency transportation before it is scheduled.

Where We Transport Children

Presence NEMT dispatches locally across Dallas-Fort Worth and serves Tarrant, Dallas and Wise counties along with approved surrounding areas — Fort Worth, Dallas, Keller, Southlake, Grapevine, Colleyville, North Richland Hills, Roanoke, Watauga, Arlington, Irving, Decatur, Westlake and nearby communities. Longer planned trips within Texas are quoted individually.

Rideshare vs Pediatric NEMT vs Ambulance

A factual comparison to help parents and referral sources pick the right level of transportation for a child.

Consideration	Standard rideshare	Pediatric NEMT (Presence)	Ambulance / EMS
Child's condition	No medical consideration	Medically stable, no care needed during the trip	Unstable, acute, or needing monitoring or intervention
Mobility devices	Not accommodated as a rule	Manual and power wheelchairs, adaptive and reclined seating with advance details	Stretcher and clinical equipment
Who assists the child	Driver assists with nothing	Trained driver with door-through-door assistance; optional CNA, MA, or Nurse escort	Licensed EMS crew
Recurring therapy plans	Booked one ride at a time	Standing schedule held by local dispatch	Not applicable
Parent or caregiver riding along	Varies by driver and seating	Often possible when planned in advance	Depends on the crew and situation

Presence NEMT is not an emergency ambulance service. If a child is having a medical emergency, call 911.

For Pediatric Care Teams & Case Managers

Arranging a Child’s Transportation on Behalf of a Family

Pediatric discharge planners, case managers, therapy clinics, home health coordinators and family support organizations can set up a single trip or a full recurring series directly with local dispatch.

Referral & Partnership Hub For Case Managers & Discharge Teams

Frequently Asked Questions

Do you provide car seats or child restraints?: Ask dispatch when you book. Requirements depend on the child's age, weight and mobility device, and families frequently provide their own familiar seat. We confirm what will be used before the trip rather than at the curb.
Can you transport a child alone if the parent cannot come?: It depends on the child's age, needs and who is authorizing the trip. A parent, guardian or caregiver can often ride when planned in advance; confirm seating and requirements with dispatch before scheduling.
Can you set up a whole semester of therapy trips?: Yes. Recurring plans are set up once as a standing schedule with consistent days and pickup windows, and individual sessions can be skipped or shifted with a call or text.
Is a child with a tracheostomy eligible?: A child with an established tracheostomy may be appropriate when they are stable and do not require suctioning, ventilator support, active airway management or monitoring during transport. Dispatch screens each request individually, because appropriateness depends on the support needed during the trip rather than on having a trach.
Can a child on portable oxygen ride?: A child who already uses prescribed portable oxygen and travels safely without anyone adjusting or managing it during the trip may be appropriate. Presence does not administer, titrate or monitor oxygen.
Can you transport a child who has a G-tube or feeding tube?: Often yes, when the tube is established, the child is medically stable, a parent, guardian or caregiver can ride when planned in advance, and nothing needs to be managed during the ride. Trips are timed around a feed rather than through one. Presence does not perform feeds, flushes, tube handling or medication administration, and claims no pediatric clinical or procedure capability.
Do you take insurance for pediatric trips?: Payment arrangements vary by trip and payer, including private pay, facility billing and organizational arrangements. Ask dispatch what applies to your situation and we will explain it plainly.
Is this an ambulance?: No. Presence NEMT is not an emergency ambulance service. We transport medically stable children who need no care during the trip. Call 911 in an emergency.
How far ahead should a pediatric trip be booked?: As early as you can, especially when a wheelchair, adaptive seating or an escort is involved. Same-day requests are worth a call — dispatch will tell you honestly whether it can be covered.
Can a hospital or clinic arrange the trip instead of the parent?: Yes. Pediatric discharge planners, case managers, therapy clinics and home health coordinators arrange trips with dispatch regularly, including a full recurring series. Share only the ready time, mobility and positioning needs, both addresses and who to confirm with.
Can siblings ride along?: Sometimes, depending on seating, the mobility device in the vehicle and how many people are traveling. Tell dispatch exactly who is coming when you book so it can be confirmed rather than guessed at pickup.
Do you transport children outside Dallas-Fort Worth?: Longer planned trips within Texas are arranged and quoted individually, which families use when a child's specialty care is outside the metroplex. These are scheduled in advance, not same-day.
Can you take a child to school-related therapy or an evaluation?: Trips to therapy, evaluations and medical appointments can be arranged by the family or an authorized organization. Presence has no contract or arrangement with any school district and does not provide school bus or student transportation.
What if my child becomes upset during the ride?: The parent or caregiver riding along stays in charge of comforting the child, and our drivers are not rushing anyone. Tell dispatch beforehand what usually helps and what to avoid. If a child cannot travel safely, the trip stops — we would rather reschedule than push through.

Arrange Transportation for Your Child

Call or text local DFW dispatch and describe the trip in plain language. No health details are required upfront to get started, and we will tell you honestly whether non-emergency transportation is the right fit.

Call (817) 900-6368 Text Us Request Transportation